Introduction 1

The behavior mentioned here belongs to "unconscious error", which refers to the behavior that the staff of the organ unconsciously occurs or does not think it is wrong. The so-called "taboo" is because it seems that the mistakes are not obvious, and it is not necessarily a "taboo" for the staff of non-state organs. It is not a problem in some institutions and departments, but it is not suitable in state organs. ...

Is civil servant just a profession?

Does the personality specialty meet the requirements of the organization?

Do you follow the rules and regulations, or do you give priority to leadership?

……

Most people think that entering the system and becoming a civil servant means that life in the future is guaranteed; There are no working hours in 996 and 007, good salary and benefits, iron rice bowl ... except for poor promotion, there are almost no shortcomings. There is also a saying in this circle that promotion is hopeless before the age of 40.

Those who can work in the system are all selected from thousands of competitors, deus ex, and then become candidates one by one. Getting a full job is a test, and so is subsequent promotion. In addition to work ability, background and values, the rest is whether the code of conduct is qualified ... Unfortunately, in this workplace, "newcomers" always violate the rules.

Rules are the rules followed by operations and operating laws.

The so-called rules, which correspond to social animals, are basic agreements formed to coordinate various relationships among individuals, nature, society and the outside, and safeguard common interests.

Rules refer to the system or articles of association and unwritten rules that are stipulated for everyone to abide by. More often, rules exist because every citizen recognizes and abides by them. In order to help build an order, the rules of conduct must meet the following two conditions:

First, individuals abide by these rules;

Second, individuals use these rules to achieve their own goals, which are largely unknown to those who establish these rules or have the right to modify them.

The author of this book believes that this book first comes from discussion and consultation. As an experienced person, he tells the younger generation the experience and lessons. Later, in order to make national public officials more in line with their duties and avoid detours, they sorted out what they said in these years.

After reading this book, the author extracted several highlights.

One of the 36 taboos is "no, no"

"No preparation, no responsibility"

This sentence seems very inconspicuous at first glance, but after deep thinking, it is found that this sentence is unprepared. After reading the documents, the leaders will have problems and want to discuss with their subordinates. At this time, if we say "no, no", we lose a chance to show. Leaders don't want to ask, but also try to express their opinions and talk about their own views within the scope of their duties. Of course, if you really encounter a problem and have studied it but don't know what to say, it is better to say "no" than "no".

36 bogey 2 "I can't, I can't"

"I really can't, that's what you said."

Leaders and subordinates stand from different angles. Subordinates think that this organ pays attention to hierarchical order. What should I do first? My ability is poor. What should I do if I go up and embarrass the leader? In fact, these are not problems. Why do leaders think so many people tell you to let you go? I am optimistic about the exercise opportunities you give you. If you say it well, you represent it. If you don't speak well, there is something wrong. Pay attention to your efforts next time. After all, office work often goes to the scene, so why not exercise early?

36 avoid three "things won't go back"

"You don't have to send it, you must send it."

How can one be reliable? Start with small things. For example: send a message to others, after passing it; Just a simple answer, yes or no, this is obviously impossible, because what? Because I didn't try my best, I didn't try other methods and I didn't have more specific information. About how long will it take to receive these reserved messages? If you want to contact now, is there any other way to contact? Why is Writing to Garcia popular? The hero Tan's contribution embodies the brilliance of human nature.

Ability depends on big things, character depends on small things, and small things are unreliable. Do you dare to entrust something important? At work, "everything must be answered" is the embodiment of respecting others and respecting yourself.

36 avoid four "procrastination"

"If you miss other people's little things, you miss yourself. "

What do you think it means that the leader arranges things for you in time? It means that I will do it when I have time, or I will try to get rid of it at once. Some newcomers will take it for granted that this matter is not urgent, unless the "not urgent" and "postponed" things explained by the leaders are actually needed immediately. People in government offices and units may not be in a hurry, but things are urgent.

If we do well what others tell us, we can develop good personality habits and establish a good personality image.

36 bogey five "on-site defense"

Improper expression of dissatisfaction with management.

"Sorry I'm late", "How could I be late for an important meeting", "There was a traffic jam on the road" ... and then there was an accident. Generally speaking, if there is a problem, there is reason to protest in person, but it is best not to, because arguing on the spot is essentially disobedient to management, not unreasonable. Truth can be divided into major truth and minor truth, and minor truth should obey major truth. Unless this emotion is intentionally expressed, it is meaningless and may intensify contradictions.

An important rule of administrative organs, hierarchical management. This is an effective guarantee for orderly administration. When leaders criticize in public, they generally can't defend themselves on the spot, which is the requirement of organ discipline. Improper criticism is also a way to coordinate and make up afterwards.

36 avoid six "don't ask"

Learning cadres do not have this.

Organs have unwritten rules, and they are pecking and orderly. As a junior, I am embarrassed to ask for advice. Most of the leaders are elders. Although they can't ask questions casually, their knowledge, ways of doing things and ways of being a man are all points that we learn with an open mind. Only by observing and thinking hard can we make better progress.

If you want to speak, you can ask for others' opinions first, whether you have more pertinent opinions or not. This will make people recognize you from the heart, which is much more important than the content.

36 avoid "leapfrog" seven

If you are overstepped, you will know the disadvantages of overstepping.

There are two kinds of "overstepping", one is going up, the other is going down, and the next is going up, which will separate the direct boss from the client and is not conducive to establishing a normal relationship between the superior and the subordinate. From top to bottom, it will destroy the order of organs. Leadership will also have a bad influence on the people below. Exceeding one's own level has nothing to do with one's own will. Only by understanding the nature of government agencies can we understand why we can't go beyond a person's level.

Exceeding the level may bring practical benefits, but it also has risks. If we can communicate, report and explain in time, we can minimize problems and mistakes.

Eight of the 36 Taboos "Reverse Bluffing"

It is inevitable that cadres are immature, and it is difficult to deal with immature organs.

Why do you like to contradict your boss? This is to show your "courage" to your peers, but it is meaningless, but it will destroy and affect the relationship. We should straighten our position, know ourselves and find out who I am; The second is to correct mistakes. You can refute it, but you should be aware of the mistakes and correct them immediately. Because these are forgivable, there is nothing wrong, just rebellion and bravado.

Say goodbye to the green past and move towards a mature future.

Nine of the 36 bogeys "violated the lamella"

Break the bottom line, mutual benefit and win-win situation.

Embodiment of the value of "anti-scaling" substantial list. Values are spiritual and material, and different values have different "scales". As long as this scale does not conflict with the public interest. Then we all respect tolerance. The fundamental difference in people's behavior is the difference in values.

Improve your ability to better perceive and respect others.

10 of the 36 taboos "frown and bitter face"

No one likes to look sad.

Different posts, different jobs, words and deeds can't be arbitrary, because the image of civil servants in government agencies represents the image of the organization, and they can't face everything with a frown. This is the image of individuals and institutions, and it will also affect the culture and working atmosphere of institutions. The behavior and image of leaders reflect different values.

Face life positively, so as to deal with interpersonal relationships better and finish the work better.

The eleventh of 36 bogey "bow your head and contain your chest"

Be a promising public servant.

What is the spirit, what is the external performance, bow your head and hold your chest high, which is a sign of unconfidence. Everyone has a specious psychology, which makes them feel that they are very talented and look very low. The main reason is that the objects of comparison are different. I like to compare talents with the poor and looks with stars. The more you compare, the less confident you are. If the public is not confident, the people naturally have no confidence.

Appearance and behavior play a great role, so we should pay attention to it.

36 bogey 12 "whisper"

When you speak, it's hard to expect you to do your best to serve.

If you want to express your thoughts, a clear idea, you should speak with your heart, not only to make people hear you clearly, but also to use your strength with your heart. Why is it important for a government agency to have the ability to call for social mobilization? Speaking loudly is the requirement of the office's job responsibilities. It is a kind of respect to control the volume while exerting force.

Through the expression of logical stress and emotional stress in language, the thought is more powerful.

13 of 36 bogeys "Only Nuo Nuo"

I need to remind him because I can't see.

Behavior reflects the mistake of thinking. Bow and scrape means a heartfelt inferiority complex, and it is extremely bad not to recognize yourself from the heart. Self-disrespect damages one's own image and also damages the image of the organization. This phenomenon can only be seen in a bad institutional and cultural environment; The hierarchical management of government agencies emphasizes that subordinates obey superiors, which is discipline and law. However, civil servants are all state civil servants, and there is no personal attachment between them.

Change your mind, pay attention to self-esteem, propriety and respect when treating others, and don't be looked down upon by others.

36 Avoid "Fashion" 14

There is nothing wrong with dressing fashionably, but I chose the wrong place.

Government agencies are not representatives of a certain class or group, nor are they representatives of a certain culture. Government agencies represent the interests of the overwhelming majority of the people and the most populous mainstream culture, so they can't deviate from the mainstream in dress. The casual clothes of government officials reflect the confusion of their own identities.

Dress in line with identity, in line with the aesthetic of the broad masses of people.

36 avoid "glib tongue" 15

It always makes sense to have a glib tongue, but not in the office.

Debate competition pays attention to the expression of eloquence, and whoever has strong debating ability will win. However, government agencies are not needed, because government agencies are the organizers of the whole society. They can talk openly, brainstorm, analyze and solve problems, and realize the policy stability and healthy development of the country and society. Authority work needs rationality, restraint, coordination and * * * to win. Having a glib tongue may help you get into the office, but it may not help you become a good person in the office.

Learn to win and understand the key to the relationship between office work and glib words.

16 of 36 bogeys "turn a blind eye"

You don't have me in your eyes and you in your heart.

Why "turn a blind eye"? The main reason is "heartless". Behind turning a blind eye is that the heart is too small, and the heart can only hold a little bit of itself. Government work has a very important function, which is public service and social management. To do a good job in government work, we must be able to take care of the overall situation and all aspects. Knowing how to do this duty well, you will consciously ask yourself to have someone in your eyes and a job in your eyes.

If you turn a blind eye and don't pay attention, you won't learn much, and your progress will definitely be slow.

Seventeen of 36 bogey "say a word"

Distinguish between family, society and institutions.

The first thing to say is that there is something wrong with thinking and understanding. I completely confuse my words and deeds with ordinary people in society. I don't know that my words and deeds are bound by the rules of the organization, which is related to the overall image of the organization. Some people say that government officials lack a sense of humor, which is very helpless, because humor cannot be confused.

When working in the office, you should pay attention to your words, because it doesn't represent you personally.

36 bogey 18 "face-changing expression"

If you can see your face changing.

Although the expression of changing face is external, it reflects the problem of ideological character. To avoid changing face, we must first improve psychologically. Sincere and natural, kind to others, equal, not snobbish, smart. As the saying goes, the face is born from the heart, and the expression of changing face shows your distorted personality. Your feelings are not real, and your smile is fake no matter how brilliant it is, because it is not from the heart.

"Two-faced people" will damage the image of individuals and institutions.