What are the chaos in the service industry at present?

First, the problem of commodity quality is serious. The phenomenon that the catering industry uses expired and deteriorated raw materials or uses toxic and harmful substances such as formaldehyde and "sodium bicarbonate" to process food occurs from time to time, and counterfeit and shoddy goods such as tobacco, alcohol and beverages are also serious. The products used in the beauty salon industry have no Chinese logo, or the "three noes" products are poured into the small bags of brand-name goods for use, or the factory name and place of origin are marked incorrectly. The phenomenon of "three noes" products, fake and shoddy products and trade-in of old ones is widespread in the maintenance industry. Second, the purchase channels are chaotic. Some enterprises do not purchase goods in formal shopping malls and markets, some do not have purchase vouchers, and there are no commodity quality inspection institutions or personnel. Some enterprises even intend to use or distribute fake and inferior commodities. Within the jurisdiction of Changning Branch of Shanghai Administration for Industry and Commerce, there are five restaurants with an operating area of over 1 000 square meters. Only one of them bought a condiment from an unlicensed vendor at a price as high as 300,000 yuan in more than two months, and the other four restaurants were in a similar situation. All kinds of raw and auxiliary materials imported by these hotels are delivered to the door without going through the market, which circumvents the restrictions and supervision of the import and export registration and inspection system of important commodities in the market, and their daily consumption is equal to the sum of the daily retail sales of two or three small and medium-sized agricultural and sideline commodities markets, but this intangible market is completely unregulated and the quality of its commodities is difficult to guarantee. The results of this inspection show that only sesame oil in condiments, 4 out of 5 enterprises were found to have counterfeit infringement and quality problems, accounting for as high as 80%. Third, the phenomenon of unlicensed or out-of-scope operation is prominent. Engaged in the beauty salon industry, unlicensed or beyond the scope of medical beauty business; The place has no hygiene license and the employees have no qualification certificate; Problems such as low hanging rate of business license or inconsistency between the approved operator name and plaque name are very prominent. The same problem exists in the catering industry. Ningbo Industrial and Commercial Bureau of Zhejiang Province seized the unlicensed operation case of Clivia Beauty Salon, and the illegal operation amount was 654.38+0.63 million yuan. Wenzhou Industrial and Commercial Bureau seized the case of "Jiangnanchun Hotel" operating without a license, and the illegal business amount was 6.5438+0.9 million yuan. In the repair industry, due to the large proportion of laid-off, waiting for posts and foreign personnel, the business subject is not clear due to subletting at different levels, and unlicensed and out-of-scope operations are more common. Fourth, false propaganda is still relatively common. Beauty salons and catering industries attract consumers with false discounts and preferential prices, or deceive consumers with false information in shop advertisements and window posters. In the tourism industry, some travel agencies use "preferential, low-cost luxury tours" as bait to attract consumers, but shorten the actual travel time, change the travel routes and projects without authorization, lower the accommodation standard without authorization, or charge extra tickets; Sometimes sightseeing becomes shopping, and some tour guides even collude with merchants to deceive customers; When consumers travel abroad, travel agencies change their travel contents or charge extra fees at will. Fifth, there are many agreed consumption traps. At present, in the field of service consumption, it is common to promote membership cards with fund-raising nature, prepaid consumption cards or return coupons with large consumption amount. When consumers use the above-mentioned consumption cards and coupons, operators often set many unreasonable terms to exempt themselves from their obligations or increase consumers' responsibilities, and even run away with consumers' advance payment. According to the analysis, there are many reasons for the above problems, which can be summarized into two aspects: first, the self-discipline of the industry is not strong and the credit is lacking. Due to the high mobility and low quality of employees in catering, beauty salons, repair industries and tour guides, enterprises do not attach importance to education and training, and are driven by interests, which leads to illegal acts from time to time. Second, some industries, such as catering, beauty salons, maintenance and other supervision and management measures can not keep up.