Does anyone have a more convincing explanation for the buyer's malicious negative review? It should be euphemistic but strong, and don't use swear words.

If a buyer makes a malicious negative review, no matter how you say his attitude is good, to put it harshly is like talking to a dog. You think he is obedient, but in his essence he is a dog, and that is the quality. I'm not a seller, I'm a buyer, but I

will not give negative reviews casually. Some friends may say to me, if you don't tell the truth about whether something is good or not, how can you give others a reference. When buying things online, you just want to get a bargain. Some of the things you buy must be good, and some of them must be bad. Also, the key to my good and bad reviews lies in the attitude of the seller. It doesn’t mean that the seller is good if he agrees to all my requests, nor does it mean that he is bad if he doesn’t agree. The key is the attitude of speaking and the corresponding speed, service, packaging, etc. If the seller is sincere and speaks truthfully, I will definitely feel it. The seller will also carefully package the things the customer buys, and the customer will also feel it. I will only give a negative review if the attitude is really bad, or if what I received is really far from what I expected. I also read reviews before buying anything, so I know how important a negative review is to a seller. If you, the poster, feel that your attitude, corresponding service, and packaging, and most importantly, the price you sell for are directly proportional to your goods, then you can only try your best to talk to the buyer in a calm manner and have a good conversation. It's not easy for you to talk about what he's dissatisfied with, and you can give him the right solution. If it is really unreasonable, you can complain to him, or clarify the facts to other buyers in your store. Never say a word with a bad attitude, not even a single word. Because you open a store yourself, even if it is an online store, it is also a service industry. In the service industry, even if customers call us grandsons, we have to bear it. You should think about these things when you open a store, because this is work. To put it simply, in a store, even if the dishes are mediocre, as long as the service attitude of their employees is very good, people will feel comfortable if the price is slightly higher, right?

Finally, I hope that the poster can solve this difficult customer with a simple attitude toward work and a gentle tone. I wish you a prosperous business.