How to improve your workplace communication skills?

There has always been a saying in the workplace: "Say what you say to whomever you see." In the workplace, if you want your leaders, colleagues and subordinates to recognize you and respect you, and to make your words carry weight, you should understand Improve your clever conversation skills and say what you need to say at critical moments. Let me share with you my previous leadership experience in the workplace.

1. Duty-free sentence patterns when summoned by leaders

You must respond immediately, calmly and quickly, which will make your boss intuitively think that you are an efficient and obedient subordinate. On the contrary, a hesitant attitude will only offend the boss who already has heavy responsibilities. The leader is unhappy. If he doesn’t sleep well at night, he may turn his anger on you!

2. Be polite when delivering bad news

When you encounter bad news, remember Express it in a polite way, such as: We seem to have encountered some situations. This will make it easier for the leader to accept it and will not make the situation more serious. You just learned that a very important case has gone wrong. If Rush to your boss's office immediately to report the bad news. Even if it's not your fault, it will only make your boss question your ability to handle crises. This can easily lead to misunderstandings and even get you scolded, so you should calmly report some crises. Instead, it will show your good qualities and ability to handle things.

3. Persuading colleagues to help

There are skills in asking others for help. Don't be condescending, but also let the other person do it. There is no reason to refuse. Wearing a high hat is a way that everyone likes to be praised. You can try the "I can't do this without you" approach to invitations and requests. You will definitely be accepted and you will get good results. , and not embarrassing.

4. Listening

Listening is one of the most important skills in communication. It not only helps build good relationships, but also helps us. Better understand the content and emotions the other person wants to express.

Listen carefully to every detail of the other person's speech. This includes observing and understanding the other person's tone, expression, language and body posture. In this way, we can better understand each other's emotions and intentions and respond accordingly

5. Appropriately please

Many times, you and others will respond accordingly. High-level dignitaries are in the same room, and you have to say something to avoid the awkward situation. However, this is also an excellent time to win the favor of the high-level people. But what should you say?

You must not talk about your daily routine at this time. Talking about the weather will not leave an impression on you at all. At this time, the most appropriate thing to do is to talk about the company's prospects. It’s a thought-provoking topic. Ask a big boss a question that he cares about and is familiar with, but when he talks about his experience, you will not only benefit a lot, but you will also be impressed by your desire for knowledge and advancement.

Let me tell you an example from my previous work in the company.

When I was working in the company, I knew this mentality of my colleagues whenever I asked them for help. Helping me is a matter of affection, but not helping me is a duty. So before I ask someone for help, I will say: "Brother XXX, sister XXX, do me a favor and treat you to dinner later." But this is not an empty promise. Since the ego said that I would treat the guests to a meal if I wanted to help, I actually treated the guests to a meal. If the matter was small, I would also treat the guest to a drink. In this way, my image is formed in everyone's mind, and I do what I say. So everyone is willing to help me.

If a colleague says you are busy, you might as well say something like this: "Brother XX, I also know that you are busy. It is precisely because you are reliable, high-quality, and fast that your boss gives you so many things.

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At that time, the leaders said that if you have any difficulties, go to Brother XX. The gap between other people is too obvious compared to Brother XX. Even if others have time to do things, they can't do it in less time than Brother XX. The result is great." If someone with such a high-profile attitude comes to you and uses the power of the leader to pretend to be powerful, most of the time he will agree to it. However, you should pay special attention to your words when there are other colleagues around you.

If this colleague says no, you might as well say something like this: "Brother xx, if you say no, then no one will. I also asked about the level of other colleagues who can, and they feel they are much worse than you." Brother xx is a master in this area, and the company leaders are sure that it is right to find a master like Brother Zhao. "It is also a high-level hat. It highlights that he is capable and capable, and it would be hypocritical to refuse.

Finally, I successfully persuaded brother xx to help. This is my workplace communication skills.

To summarize, speaking is an art, and it also involves profound knowledge. You have to be a person who knows how to speak and speak the key words to the point, so that you can achieve the desired effect. Learn to speak, especially speaking skills at critical times. It is very helpful to learn the above 6 points in your workplace life.