Three elements of effective communication

Three major elements of effective communication

Three major elements of effective communication. Communication is a bridge connecting people. Communication is also a kind of ability. Effective communication can make people better. When the relationship between you and others becomes intimate, you will also feel a sense of intimacy. Below I have compiled the three elements of effective communication. Welcome to read. Three elements of effective communication 1

1. Communication

1. The importance of communication:

We know very well that in the interaction between people During the process, we need to communicate with others frequently, but we cannot communicate successfully every time, so communication is very important in the process of dealing with interpersonal relationships.

2. What is effective communication?

The so-called communication is a process of transferring information, thoughts and emotions between individuals or groups to reach a common agreement for a set goal.

3. To achieve effective communication, you need to pay attention to three basic elements:

(1) Have a clear goal

The so-called need to have a clear goal It means that before we communicate with the other party, we must first think about what goal we should achieve in communicating with the other party this time, or what kind of results we hope to obtain.

(2) To achieve a mutually recognized consensus

The so-called mutually recognized consensus has two meanings, as follows:

① The first level of meaning is the agreement we have reached with the other party, and the other party recognizes and agrees with it from the heart.

②The second meaning is that the agreement reached between us and the other party can be effectively implemented under the current situation and environment.

Reaching the above two levels is the ultimate consciousness we mentioned to achieve mutual recognition.

(3) Pay attention to communicating information, thoughts and emotions

Generally speaking, information can be conveyed through language and words, while thoughts and emotions generally require us to use the tone of voice and body language. Statistics show that language can achieve 8% of the communication effect; voice and tone can achieve 37% of the communication effect; and body language can convey 55% of the communication information.

So we found that: voice tone and body language are very important in the process of interpersonal communication. Among all communication methods, only face-to-face communication can make language, thoughts, information and emotions communicate with each other. Minimal loss can be transmitted to the other party. Therefore, this also inspires us that in future interpersonal communication, we should explore and advocate face-to-face communication as much as possible.

2. Three basic aspects to be solved in effective communication

First, let’s look at a picture:

So effective communication What are the three basic aspects that need to be addressed? The first aspect is that the basic issue is mentality; the second aspect is that the basic principle is concern; the third aspect is that the basic requirement is initiative; then below we will do it from the three aspects of basic issues, basic principles and basic requirements. parse.

1. The first basic aspect: The basic issue is mentality.

(1) In the process of interpersonal communication, because the environment the other party and we are in, the background knowledge and experience the other party has, and the interest groups represented by the other party’s position may be different, at this time the other party’s Some ideas or some of the other party's views may not necessarily be the same as ours, and sometimes there may even be contradictions. At this time, we need to treat the other party's views and opinions with a good attitude, so that we can effectively Communicate with the other person.

(2) In fact, in the process of interaction, communication and even cooperation between people, there are not many times when the other party’s views and thoughts can really be consistent with ours to a large extent. So at this time we have to communicate with a good attitude. Only when we communicate with a good attitude can we achieve truly effective communication. In addition, if we can communicate with a good attitude, we will definitely be able to get mutually satisfactory results. So let's first do a simple arithmetic problem.

(3) The picture below is a simple arithmetic problem. We take any positive integer. The so-called positive integer is an integer greater than or equal to 1. After several steps shown in the picture below, we can get A result

We can come up with any positive integer, as small as 1, as large as 10,000 or even 100,000, or even larger, as long as it can go through the seven steps of operations mentioned in the above picture, Then, if there is no miscalculation, the result is the same, and the result is the number 9. So what inspiration does such a simple arithmetic problem have on our communication? Let's do a simple analysis.

(4) An arithmetic problem gives us inspiration:

First of all, the numbers we take are different. Some people take 1, some take 5, some take 10000, and some people may take 100000. . No matter what number is taken, the difference in the number means that each of us has different thoughts, opinions, and opinions. Then we find that: different numbers mean that everyone has different thoughts and opinions. These differences are not very important, as long as we go through reasonable steps, which are the seven steps mentioned above. We can compare these seven steps to seven communications. As long as we have reasonable communication, that is, the reasonable calculation steps we mentioned here, we can get the same result. We can compare this same result to The consensus we reached after successful communication.

①So the first inspiration this simple arithmetic problem gives us is: everyone’s thoughts and views on certain things are different, but this is not a problem, as long as we can Through reasonable communication, a mutually recognized consensus can be achieved. Therefore, if we encounter someone whose views and ideological realm are different from ours during work, it doesn’t matter. As long as we communicate with others with a good attitude, we are likely to be able to reach a real agreement with the other party. This is Our first inspiration.

②The second inspiration is: we find that a positive integer we take needs to go through the above seven steps to get a completely different result. We can look at these seven steps. Communication is seven times of communication, which tells us that when we have inconsistent views with the other party, we should not expect to reach mutual understanding with the other party through only one communication, nor should we expect to make the other party agree and agree with us through only one communication. Granted, this is hard. We may need to communicate with the other party once, twice, three times, or even more times before we can reach a mutual understanding with the other party. Therefore, when we encounter problems, we need to have a mentality. This mentality is to know that through a certain communication, it may be difficult for us to reach a consensus with the other party, and we may need to communicate multiple times. Therefore, in the process of interpersonal communication, if we are still unable to reach mutual understanding with the other party after one or two communications, we must have a good attitude at this time and never get angry step by step. As long as we communicate again through the correct steps and communicate a few more times, I believe we can reach a true understanding with the other party.

(5) We must always keep in mind one sentence: "Mindset is more important than ideas, ideas are more important than methods, methods are more important than tools, tools are more important than efforts", so what we just mentioned , the most basic issue in the process of interpersonal communication is to have a good attitude.

2. The second basic aspect: the basic principle is caring.

(1) As managers, we often need to communicate with our subordinates, sometimes with our peers, with our superiors, and even with our external customers. Then we and When communicating with the other party, you must communicate with an attitude of caring about the other party. Only in this way can it be easier to achieve effective communication.

(2) Why do you say that? That's because what a person cares about most is himself. If we can care about others first, we can invisibly make the other person have a good impression of us. The other person will think that we care about him, and then he in turn may care about us. This is what we often say, "Those who love you will love you back, and those who go will be blessed." If we expect to receive care from others, we must first give our own care; if we expect to gain the understanding of others, we must first give our own understanding. . So, the second fundamental aspect of communication is: the fundamental is caring.

(3) In project management courses, we also often discuss needs. We know that needs refer to the difference between ideals and current conditions. Friends who have studied the project management knowledge system It is very clear that in the project management knowledge system, requirements refer to the work items that the sponsor or customer needs us to complete, but as managers, we need to understand the requirements at a higher level.

(4) In the manager's concept, we should split the word demand into two words, one 'need' and one 'request'. Only when managers meet the needs of others can others achieve what we want, so "needs" come first and "demands" come last. In other words, we can only care about the other party first, and then the other party may care about us in turn. Especially as a boss, we must communicate with our subordinates based on the principle of caring for them. Then at this time we Only in this way can we get the recognition and participation of our subordinates, and our communication can be more effective and efficient.

3. The third basic aspect: the basic requirement is initiative.

(1) In the workplace, we find that many people are not proactive. They often just do their best. In other words, they just do their best and are not proactive. In fact, in interpersonal relationships During the communication process, we should be as proactive as possible.

(2) The so-called proactive means that we may have some misunderstandings or frictions with the other party. At this time, the other party may not come to us to communicate, so as the party concerned, we should take the initiative to go there. Communicate with each other. Sometimes we think in our hearts that if we have friction or problems with the other party, and the other party is more at fault, then if the other party does not take the initiative to come to me, I will not take the initiative to come to him. In fact, this idea or view is wrong. . Because the essence of interpersonal communication is actually a win-win situation. When we have a successful communication with the other party, not only will we benefit, but the other party will also benefit. Therefore, if we have a problem with the other party and we do not take the initiative to communicate and solve it, then it is actually a lose-lose situation at this time. The other party may lose, but we are also the loser. Therefore, we need to take the initiative to take that step, actively communicate with the other party, and sort out some misunderstandings or misunderstandings between the two parties.

(3) We need to think like this: If we take the initiative in behavior and attitude during the communication process, then at this time, in the communication process, and even the final communication result is often It will be more beneficial to us. Imagine that the other party was originally more at fault, and the other party did not take the initiative to communicate with us this time, but we took the initiative to communicate with the other party. This will make the other party have a good impression of us, and during the communication process, the other party may We should make appropriate concessions in certain aspects. Therefore, if we take the initiative in action, the results will be more beneficial to us.

3. Summary:

1. What we have shared above are the three basic aspects that need to be solved for effective communication. The basic problem of communication is mentality, the basic principle is concern, and the basic requirements are initiative.

2. Of course, we must have a good attitude, always start from the perspective of caring for the other party, and use proactive behavior to communicate with the other party. It is not easy to be able to achieve these three aspects, but if we With a good attitude, we care about each other, and we take the initiative to communicate with others, then many problems in interpersonal communication may be easily solved at this time. Therefore, in terms of interpersonal communication, the most important thing is not communication skills and skills, but whether these three basic aspects can be achieved.

3. We often say that it is really difficult for a person to change, because we have formed some deep-rooted concepts and opinions, and it is really not easy to change. But there’s a saying that goes even better: “It’s harder not to change.” Therefore, in the process of interpersonal communication, if we find that some communication problems often trouble us, then at this time we will look back and think about the basic question: Is the mentality good? Rationale: Do we care about each other? Basic requirements: Have we taken the initiative? By reflecting on these three aspects and then strengthening our actions, our communication quality will be greatly improved. Three elements of effective communication 2

1. Clear goals

80% of problems in life or the workplace need to be solved through communication. The prerequisite for communication must first be clear about the purpose of communication.

For example, on the topic of weekend travel in family communication, our purpose is to determine where to travel on the weekend and the travel route.

For example, communicating with customers in the workplace. The purpose of communication is to find the customer's methods and paths, but we often ignore the goal of communication or the communication has no set goal.

2. Achieving *** Consciousness

The process of communication is two-part, one is the sender and the other is the receiver. The two are each other's sender and receiver in the entire process, and there will be many interfering factors in this process. We often say that I said it and you listened, but you may not understand my original intention.

Therefore, we must understand that whatever we say in communication and any techniques used are to allow both parties to reach a consensus and allow the other party to understand and accept what we express. .

3. Effective feedback

We often find that in the communication process, one person is often saying that a group of people are listening, or you say that the other party is listening, but it is rarely possible to do so in a timely manner. Effective feedback is to feed back to the other party what you want to express, your emotions and your understanding of the other party in a timely manner, so that both parties can stay on the same channel. Three elements of effective communication 3

Communication is the link between people, communication is the bridge between people, and communication is the key to open the soul. Effective communication creates a sense of trust and intimacy. Because people perceive information differently, the same information will produce different effects.

I remember a joke I heard when I was a child: A doctor treated an old man from the countryside and opened a bottle of cough syrup. The patient asked: "How to drink it?" The doctor said: "Drink one cup at a time." The patient nodded and left. Twenty minutes later, the patient came back and held up the empty medicine bottle and said: "The medicine is too little and I drank it halfway. I finished it before I got home. Please open another bottle." This is a classic communication failure. Although it is a joke, readers also realize that the understanding between doctors and patients is not on the same level. If the doctor can point to the horizontal lines on the bottle and tell the patient to drink one meter of medicine at a time, three times a day, there will be no trouble. The above is a joke.

Effective communication with elders will be appreciated and praised by their elders. Effective communication with classmates and colleagues can allow us to communicate in study and work, so that we can communicate with each other effectively. Achieve complete knowledge in time, avoid detours, and improve learning and work efficiency. Effective communication with patients enables patients to change from passive treatment to active treatment, which can reduce the occurrence of medical disputes.

Good communication skills do not mean being eloquent or eloquent. Only communication based on a positive and correct consciousness can achieve twice the result with half the effort.

The three elements of effective communication are "mentality", "care" and "initiative". Treating others with sincerity and kindness will naturally gain their favor and attention; putting yourself in the other person's shoes and providing help will surely gain their trust and attention; only by proactively communicating with others and giving positive feedback can your views and plans be understood and understood Recognize, clear obstacles and create favorable conditions for achieving goals. Communication is not only a skill, but also an art that requires good character, a positive attitude, and a smart mind