The story of Haier Zhang Ruimin smashing the refrigerator has been a much-told story since twenty or thirty years ago. Does anyone know the details?

1985, Zhang Ruimin received a letter from a user, saying that there was something wrong with the quality of the refrigerator in the factory. Zhang Ruimin immediately inspected the warehouse and found that 76 of the more than 400 refrigerators in the warehouse were unqualified. At that time, I discussed with cadres how to deal with it. Some people say that the refrigerator is just scratched outside and sold to workers at a low price. At that time, a dollar could buy ten Jin of cabbage, more than one Jin of peanut oil and six Liang of pork. A refrigerator costs more than two thousand yuan, which is a worker's salary for more than three years. Even so, the refrigerator is still in short supply and can't be grabbed. "There are people who buy paper refrigerators." Zhang Ruimin, however, announced at the staff meeting that all 76 unqualified refrigerators were smashed, and the people who produced refrigerators smashed them themselves. Zhang Ruimin said: "People didn't have quality consciousness before, so this quality accident happened. This is my responsibility. This time, my salary will be deducted completely and I won't take a penny. It is your responsibility to have quality problems in the future, and whoever has quality problems will be deducted. " Zhang Ruimin knew that smashing the refrigerator would not improve the quality immediately, but it was more important to improve the quality awareness of employees and convey the idea that all defective products could not leave the factory.