What is the complaint telephone number of the Insurance Regulatory Bureau?

The complaint telephone number of the CIRC is 12378.

12378 Insurance Consumer Complaint Rights Protection Hotline is a unified rights protection service line set up by China Insurance Regulatory Commission. Its main responsibilities are as follows:

1, accepting insurance consumers' rights protection complaints and reporting insurance violations of insurance institutions and their employees, other units and individuals;

2. Quickly contact, transfer and handle all kinds of complaints and reports from consumers, and feed back the results to callers to properly solve the problems that consumers have strongly reflected.

The working hours of the CIRC are 9: 00- 17: 00, and you can report it by calling at this time.

12378 The attendant inputs the caller's name, reflected matters, demands and other information into the 12378 system, and hands it over to the insurance regulatory agency in the jurisdiction for handling on the same day. The organizer will also introduce the progress of complaint handling into the 12378 system in time, and consumers can check the progress of complaint handling through the 12378 hotline. According to the Measures for Letters and Visits of China Insurance Regulatory Commission, the organizer will inform the caller whether to accept the call within 5 days from the date of receiving the call information on hotline 12378, and the letters and visits will be settled within 60 days from the date of acceptance. If the situation is complicated, with the approval of the relevant person in charge of the organizer, the processing period may be appropriately extended, but the extension period shall not exceed 30 days, and the complainant shall be informed in writing of the reasons for the extension.

legal ground

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests disputes between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court. Article 46 If a consumer complains to the relevant administrative department, the relevant administrative department shall handle the complaint within seven working days from the date of receiving it and inform the consumer. Article 47 The China Consumers Association and the consumer associations of provinces, autonomous regions and municipalities directly under the Central Government may bring a lawsuit to the people's court against acts that infringe upon the legitimate rights and interests of many consumers.

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