How to be a bar security guard?

lt;Pgt; 1. Responsibilities of the Security Departmentlt;BRgt;The Security Department is an important part of an entertainment company, so it is an important functional department of the company. Its main job functions are: Responsible for the normal operation of the company , safety and security work, guest safety and security work, responsible for handling emergencies and guest complaints, and responsible for external business and liaison with public security agencies and other departments. In order to more perfectly improve the ideological and political awareness of each team member, the following points are specially formulated to require each team member to achieve and implement them well: lt; BRgt; lt; BRgt; 2. The work goals of the Security Departmentlt; BRgt; The Security Department strictly implements the instructions of the company leaders, understands and masters the company's operating conditions, strengthens training to improve business level and own quality, serves guests with more proficient business skills and higher service awareness, and collaborates with other departments to provide The company creates good economic and social benefits

lt; Pgt; It includes a person's appearance, clothing, personal hygiene and posture. The job of company employees is to provide services to guests, mainly face-to-face services. Good appearance and appearance leave a good impression on guests, which represents the company's image to a certain extent and is part of the service. Secondly, the appearance of employees is also a reflection of the company's management level. lt; BRgt; Basic requirements for personal hygiene of company employees in service reception: lt; BRgt; 1. Hair: Hair should be washed frequently, the hairstyle should be simple and generous, kept neat and tidy, and no long hair, mustache, or big sideburns; lt; BRgt; 2. Do not wear earrings or necklaces, but wedding rings are allowed; lt; BRgt; 3. Nails: Nails should be trimmed frequently, kept clean, and no long nails should be left; lt; BRgt; 4. Body: bathe frequently , change underwear, underwear and socks frequently, there should be no sweat odor or body odor on the body, rinse the mouth frequently, avoid eating onions, garlic, leeks and other foods that cause odor in the mouth before going to work, there should be no odor in the mouth;lt; BRgt; 5 , Face: Keep the face clean, maintain a good mental state, make people radiant and energetic, and leave a good impression on the guests. lt;FONT style="FONT-SIZE: 0px; COLOR: #fff"gt;) n1 g! \0 ^8 c f7 ?0 Elt;/FONTgt;lt;BRgt;Appropriate body language is also part of polite etiquette, Body language refers to the various postures of the human body through which people express and communicate their emotions and express their consciousness in addition to language. It is a silent language that includes people's expressions, spirits, eyes, gestures, etc. For example, if a company employee looks sideways when greeting a guest, this gesture sends a message that he is careless and insincere, and the guest will not only be unhappy, but also feel humiliated. Therefore, appropriate body language is an indispensable part of politeness and etiquette

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lt; Pgt; Human deportment is the result of human behavior and posture. The working posture of the company's employees includes: 1. Standing posture; 2. Sitting posture; 3. Walking posture; 4. Smile; 5. Talking posture; 6. Posture in public places. lt; FONT style="FONT-SIZE: 0px; COLOR: #fff"gt; Flt; /FONTgt; lt; BRgt; The basic requirement of a standard standing posture is to be upright, with a straight head, a straight neck, flat shoulders, and a straight chest. Tighten your abdomen, straighten your waist, and straighten your legs.

The legs are upright, the feet can be brought together to form an upright posture, or they can be separated. The distance between the feet should not exceed shoulder width, the toes should be pointed forward, the shoulders should be stretched and kept horizontal, the legs should be looked straight ahead, and the hands should naturally hang down by the sides of the body. , you can also hold both hands in front of your abdomen, hold your right hand with your left hand, and do not bend your elbows. You can also hold your hands on your hips behind you, with your elbows straight. When standing, avoid tilting your head, bending your back, leaning against a wall, folding your hands across your chest and putting them in your pockets, whistling or smoking, eating snacks, staring blankly, or paying no attention to others. lt; BRgt; Standard sitting posture: lt; BRgt; The basic requirement of standard sitting posture is to be upright, with the head upright, shoulders flat, waist straight, and legs stable. The upper body is upright, with two sides and three swords, shoulders level, and legs erect. Both hands can be placed flat on the table top (if there is a work table) or placed flat on the legs. The thighs are at 90 degrees to the upper body, and the calves are at 70 or 90 degrees to the thighs. The legs are naturally closed, and the distance between the left and right feet should not exceed shoulder width. Do not shake your knees or shake your legs when sitting, or bang your limbs on the table. Do not sit or lean on chairs or tables, do not lift your shoes, take off your shoes, or have your legs in a figure-eight shape. Standard walking posture: The basic requirements for standard walking posture are natural, light, and stable. . The eyes should be looking straight ahead, the shoulders should be level, the head should be raised, the chest should be straightened, the abdomen should be drawn in, and the mouth should be closed with a natural expression. The hands naturally swing back and forth with the feet. The armpits are slightly tight. The hands swing forward and back from the side of the feet. The swing range should not be too large or the direction is too deviated. The steps should be appropriate and should not be too small or too large. They should be about shoulder width. standard. The pace should not be too fast or too slow, especially in front of guests. Under normal circumstances, do not walk in a hurry or trot. Try to be steady and slow, natural, with the tips of male limbs pointing upward. You can walk in parallel, and the walking line of the left foot is basically parallel to the walking line of the right foot. , the distance is about shoulder width. When walking, avoid looking around, shaking your head; avoid whistling, humming or chewing food; avoid walking in figure steps, fashion steps; avoid walking on the same level and on the same foot; avoid holding hands with companions; avoid walking on the left , to avoid bumping into guests.

Smile service: lt; BRgt; A smile is a sweet, implicit smile, which means friendly, sincere, pleasing to the eye, and willing to cooperate: lt; BRgt; 1. Company employees can implement "smile service" Shortening the psychological distance with guests, harmonizing the relationship between the two parties, and expressing the welcome emotion to guests. Implementing "smile service" is part of service quality, which can increase guests' trust and satisfaction in the company and leave a good impression on the company;

, Implementing "smile service" can play a promotional role, and conveying enthusiasm, friendliness and sincerity silently can make guests happy to accept it; lt; BRgt; 4. Implementing "smile service" is also a reflection of the company's employees' own qualities. It is the love for work, the care of guests and the beautiful portrayal of oneself; meeting etiquette;lt;BRgt; some nodding ceremony, bowing ceremony, handshake ceremony, hugging ceremony, kissing ceremony, attention ceremony, manner ceremony, hat-off ceremony, curtsey, Several kinds of greetings such as the gassho salute. The method and meaning of bowing: Bowing is a way of bowing down. When saluting, you should stand about one meter away from the recipient, face the recipient, and hang your arms naturally in front of your knees or on both sides of the crotch. The standard bow is to bend the waist 90 degrees and then return to a standing posture. But now Generally, the upper body tilt is between 15 degrees and 30 degrees during daily salutes. lt; BRgt; The bowing ceremony is more popular in the East. It expresses respect for others (recipients). It is generally suitable for subordinates to superiors, between peers, and between juniors and elders. It is also used to express inner respect and gratitude. Affection. The method and meaning of the nodding salute: The nodding salute is a relatively simple etiquette for meeting each other. It is suitable for saluting when walking and when standing at a certain distance. Generally, it is a superior to a subordinate, an elder to a junior, and a teacher to a student. You can answer this salute, and this salute can also be done between people of the same age. When saluting, you should smile, face the recipient, look at the recipient, nod slightly, nod once, not too many, such as when wearing a hat, you should first Take off your hat and then salute, then put on your hat; The nodding salute expresses greetings and friendliness, and is also a form of greeting. You can also say greetings while doing this salute;

Types of polite expressions: they can be roughly divided into direct addresses, indirect addresses, welcomes, greetings, congratulations, inquiries, responses, and apologies. 13 categories including words of comfort, words of thanks, words of farewell, words of reminder, words of introduction, etc.

Commonly used fourteen-character polite expressions: you, hello, please, thank you, sorry, okay, goodbyeCommonly used inquiries: What can I do for you? Sorry, can you speak slower? If you don't mind, can I...? How do you like it? Do you like...or...can I...? Would you rather...or...? Sorry to bother you, may I ask...? ; Look, is this... okay? Do you need anything else?

Commonly used responses: When guests express praise and compliments, employees should politely reply "Thank you", "Thank you very much", "I'm glad you like our company", "Thank you, I'm very happy to do so" as appropriate. "Serve you", etc.; when a guest expresses his gratitude, as an employee, he should answer "you're welcome", "you are too polite", "this is what you should do", etc. as appropriate; when a guest expresses his apology, as an employee, he should respond as appropriate. Answer "It's okay", "Don't worry, it's nothing", "Please don't worry, I hope you have a good time here", etc.; when guests express blame or make comments, as an employee, you should answer: "I'm sorry", "Please forgive me" as appropriate. , "I'm really sorry, it's completely our negligence, I'm sorry", "Thank you for your reminder, we will take immediate measures to satisfy you", etc. lt; BRgt; Commonly used prompts: lt; BRgt; When the guest has given instructions in advance and requests to be prompted, you can say as appropriate: "I'm sorry, sir, your friend is waiting in the lobby.", or "Sir, It's time for you..." etc.; when the guest acts unintentionally and intentionally harms the company's interests, you can politely say: "I'm sorry, sir, please don't pour the wine on the floor. I'll get you a basin, okay?" Hello, can you..." "Sir, thank you for coming, but the company does not allow..., can you..." etc. Commonly used farewell words: Farewell words are polite language used when saying goodbye to others. To further deepen the impression and friendship left on the other party, the language contains more words such as retention, farewell, and blessing; when the guest temporarily leaves the place where you serve, you can say "goodbye", "walk slowly", "see you later", " See you tomorrow", "Welcome to visit anytime", etc.; when the guest completes the formalities and leaves the store, you can say "I hope you will come often", "I wish you a pleasant journey", "Welcome to come again next time!" etc.;lt; BRgt ; Things you should pay attention to when expressing apology to guests: When you accidentally make a mistake in your work, make a mistake, or think poorly, you should sincerely apologize and should not deceive or dodge; the apology should be appropriate, just let the other party understand the wish, and should not be endless. If you nag endlessly, you will annoy the other person; you should not be too self-effacing or condescending when apologizing. You only need to express "I'm sorry" in a sincere manner, otherwise it will make people feel hypocritical and damage your image and personality; 4. Apologize properly Factual basis. Acknowledging mistakes should not be exaggerated, but should be realistic and appropriate. Especially when the guest is also responsible for the mistake (responsibility), the mistake should not be made sweepingly, otherwise it will bring unnecessary losses to the company.