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What is the reason why Samsung's mobile phone will automatically delete short messages when clicked?

Hello:

According to your description, please try the following steps:

1. Please uninstall the recently downloaded and installed third-party software.

2. Clear information data: Settings-Application Manager-All-Information-Clear data.

3. Back up the important data of the mobile phone and restore the factory settings: Setup-Reset-Restore the factory settings (eliminate system problems).

If the mobile phone still loses SMS after the above operations, please bring the purchase invoice, three-guarantee certificate and mobile phone to contact Samsung Service Center for testing. Please click the following link to find out the specific location of Samsung Service Center:.

Welcome to Samsung service to make an appointment:

. Samsung . com/support