How to manage the membership system?

The membership system of each industry is slightly different. The following is the hotel membership management system for your reference!

First, the membership card function

1. The membership card has three functions: discount, stored value and integral.

2. Discount function: according to the discount information in the card, give corresponding discounts to the housing and catering.

3, stored value function: membership card can pre-store the amount in advance to facilitate consumption.

Second, the membership function

1. Hotel members can enjoy a 28% discount on the executive price of hotel listings and restaurant dishes with their membership cards, and the agreement units and special customers can give a dependency discount according to the agreement reached.

2. All members' rooms can be delayed until 15: 00, free of half-day rent.

3. Members can enjoy hotel reservations, special member prices and various preferential measures first.

4. Enjoy the hotel's consumption bonus and invite to participate in all kinds of member networking activities and lottery activities held by the hotel for free.

5. When the hotel room is tight, members will enjoy the priority of room reservation.

6. Reservation Delay When you fail to arrive at the hotel within the reservation time for some reason, the hotel will extend the reservation time of members to 20:00 after telephone confirmation.

7. Regular return visits and personalized service.

8. Members who spend money in the hotel on their birthdays will receive a birthday present.

Third, the handling and issuance of membership cards.

1。 In order to ensure and safeguard the interests of members, the applicant must fill in the membership information registration form of each card and confirm to abide by the "Zhao Hua Hotel membership management system".

2. Membership: Cardholders need to show valid certificates and fill in the membership information registration form before they can apply for membership cards.

3. Membership card charges 38 yuan per card.

4. The membership card shall be handled by the cashier in the front desk, restaurant and tea room, recharged by the guests, and a list of stored values of the members shall be issued to the guests, and the invoice of the same denomination shall be handed over to the guests after each consumption.

5. When the staff of sales departments sell membership cards, they can take the guests to the front desk or cashier of the restaurant to go through the formalities, and the sales staff will sign the Member Information Registration Form for performance statistics.

Fourth, the use of membership cards.

1. Membership card is the only proof for guests to store value and enjoy various preferential measures in the hotel. This card is for their own use only. Cardholders should properly keep their membership cards and passwords and use them according to regulations. The hotel is not responsible for any loss caused by loss, lending or password disclosure.

2. Members are required to show their membership cards and enter their passwords when checking in and checking out in restaurants and teahouses, so as to enjoy discounts and points. If you can't show your card, it will be treated as no card, and the later replacement card will not be accepted.

3. If the cardholder's information is changed, the change procedures must be handled in time, otherwise, the resulting responsibilities shall be borne by the cardholder.

5. Handling of loss reporting, replacement, card replacement and card refund of membership cards.

1. Report the loss: After the membership card is lost, the cardholder must report the loss to the hotel with a valid certificate within 24 hours. The cardholder is responsible for not reporting the loss in time.

2. Card replacement: For the lost membership card, the card replacement can be completed within 3 working days. The replacement card cannot change the original cardholder's name, ID number and other important information. Each card needs to pay the replacement fee of 38 yuan, and the relevant information in the original card can be transferred to the new card for further use.

Members must take good care of their membership cards. If they are accidentally damaged, they can apply for a new card. When changing cards, each card must pay the 38 yuan card fee, and the relevant information in the original card can be transferred to the new card for further use.

4. If the guest has a legitimate reason to request the card to be returned, he shall verify the password of the membership card and the original registration information on the spot, and ask the guest to go through the formalities of returning the card with the membership card and valid documents consistent with the original registration information. After the financial department verifies the guest information and account information, it goes through the formalities and takes back the membership card. In principle, returned membership cards will not be issued to the outside world.

Measures to promote the issuance of intransitive verb membership cards

1, the stored value of each card is above 500 yuan at one time, and the card fee is free; If the stored value of each card exceeds 1000 yuan at one time, the card fee is exempted, and a special discount of 20% is given to the room.

2. During the trial operation of the hotel (one month), any guest who stays in any type of room for one night at the hotel according to the implementation rate and spends more than 380 yuan in the restaurant will be given a membership card, and the card fee will be exempted. But you can't enjoy the discount with this card.

3. The agreement unit that signed the contract with the hotel can purchase and give away the membership card as required.

4. For special customers, the hotel can give away membership cards, free of card fees.

Seven. Measures to reward member points

1, members spend 100 yuan in the hotel to accumulate one point.

2. Every 50 minutes, you can stay in the deluxe standard room (or single room) of the hotel for one night free.

Eight, employee promotion incentives

1. The hotel encourages all employees to vigorously promote membership cards, and rewards the card seller 8 yuan for every membership card sold.

2, one-time stored value 500 yuan reward 8 yuan, and so on.

9. The final interpretation and decision of these measures belong to the hotel. Any price and management measures are subject to adjustment without prior notice.