Did you get the text message on your mobile phone? There's no information in the voice. What's wrong?

If there is no message prompt tone when receiving SMS, it is suggested that:

1. Try to reset SMS: Info-Menu-Settings-Notification Check, and select ringtone.

2. Check whether the phone is turned on in silent mode, and pull down the top curtain to turn the sound green.

3. SMS-Menu button-Settings-Notification-Check.

4. Set the notification volume of the mobile phone (Settings-Sound-Volume-Notification, turn up the notification volume).

5. Try to replace other built-in system ringtones.

6. Please back up the data (contacts, text messages, pictures, etc. ), and then restore the factory settings (Settings-Reset/Privacy/Personal-Restore Factory Settings).

If the problem still exists, please take the purchase invoice, maintenance card and machine to the Samsung service center, and the professional after-sales engineer will help you test it.