What are the telephone skills of the decoration salesman?

1. Get the call permission from the customer first.

Every time the headhunting consultant of the headhunting company connects the phone, he will first ask the other party if it is convenient to answer the phone now. After receiving such a call, if the customer says it is convenient, he will talk to the customer one by one according to the pre-designed questions. If the customer says it is inconvenient, he will usually make another call time with the customer.

After making a choice for the customer, call him according to the customer's wishes. Such a call is equivalent to making an appointment in advance, and customers are often more willing to answer it. This technique is also very suitable for decoration customers.

2. Clever use of threshold strategy.

The threshold strategy is to make a small and easy request first. Once the other party agrees, it is often easier to get permission to make a bigger request. For example, as soon as the phone is connected, the customer says he is busy. Actually, don't worry. Maybe it's just an excuse not to answer the phone.

We should take the strategy of stepping on the threshold and say whether we can introduce the characteristics of the company's decoration service with his 1 minute. As long as the customer is willing to give 1 minute, and what they say is really important and attractive, then the customer may be willing to give 2 minutes, 3 minutes or even 10 minutes.

The reason why the customer doesn't want to answer the phone

1, which can't arouse customers' interest.

Every time, many salespeople call customers to talk about signing decoration orders. The customer is not a salesperson. His consideration is simple. He wants to find a reliable decoration company to repair the decoration at home, and he is satisfied with the style, price and service. We call them and only ask questions that interest us, but don't care about the questions that customers care about. Naturally, it is difficult to arouse customers' interest in conversation.

2. Bring resistance to customers.

Many salespeople always ask customers what they think when they call them. It is difficult for customers to answer such questions. At first, customers will perfunctory you. After many times, I will feel a lot of pressure and even have resistance.