ICBC password card customers encountered "9611kloc-0/39 when paying online, and the verification of SMS verification code for SMS authentication customers failed".

When paying online, if you encounter the prompt of "961139, SMS verification code failed", please don't click the "Back/Back" button and don't enter SMS verification code repeatedly. Please close the webpage, re-enter the payment page, switch to the English half-angle input method, and check whether the SMS authentication number is consistent with the page display, and then make a transaction after confirmation. If the SMS authentication function has been frozen, please bring your valid ID card and any account registered in online banking to the business outlets to handle the business of "clearing the number of SMS authentication errors" at any domestic business outlets.

(The above contents will be answered by ICBC's intelligent customer service "Gong Xiao Zhi" on 065438+ 10/3, 2020. In case of business changes, please refer to the actual situation. )