How to write the end of the work summary for the first half of 2022

Summary: Use retrospective thinking to rationally understand your past practices, find out the essence of things and the laws of development, gain experience, and avoid mistakes to guide future work. Here I will share with you how to write the end of the work summary for the first half of 2022, welcome to read!

How to write the end of the work summary for the first half of 2022 1

In 2022, with the support and help of the company leaders and various departments, and the concerted efforts of my colleagues, I successfully completed the functional work of the department in accordance with the company's requirements and deployment. Through a year of study and work, there have been new breakthroughs in the work model and major changes in working methods. The work of the __ Management Office in the past year is summarized as follows:

1. Management The daily management work of the office

Since the company carried out the "three determinations" and divided the management offices, each of them performed their own duties and took their own responsibilities, it has become a new work field for our office. The __ Management Office is an important window department for the company's residential community property service image. It is a daily maintenance, management and service organization under the leadership of the general manager's office, and a guarantee department that promotes all work toward the company's established goals. The work of the management office mainly includes daily complaint handling, fee leasing, infrastructure equipment repair and maintenance, environmental sanitation, greening maintenance, water and electricity maintenance, and security. There are manuscript processing, file management, manuscript submission and approval, meeting arrangements, study and training, inspection by superior departments, visits by external units, welcome and delivery of guidance, etc. In the face of a large amount of complicated and trivial routine work, we strengthen our work awareness, pay attention to speeding up the work rhythm, improve work efficiency, handle various affairs calmly, strive to be comprehensive, accurate, and moderate, and avoid omissions and errors. So far, we have basically achieved everything.

2. Daily complaint handling and maintenance work

1. Handling complaints. ***We received and handled _ complaints throughout the year, _ complaints were completed, and _ complaints were being processed, with a handling rate of _%. Among them, the number of complaints about water and electricity was _, the number of complaints about house repairs was _, the number of reports for repairs on security doors and unit doors was _, and the number of complaints was _.

Complaints throughout the year mainly focused on leaks in __ floor residents' houses, __ owner's complaints about the noise nuisance caused by the construction site of _ building, and _ owners' complaints about mahjong playing in hotel rooms at night and the lack of roof gardens on the roofs. __The original poster complained about the fumes and noise from the hotel, and _complained about the noise from the kindergarten and the fumes from the kitchen. Most of them have been dealt with, but _ owners reported that the fumes and noise in the kindergarten still existed. After coordinating with the person in charge of the kindergarten and moving the kitchen, it has been significantly improved.

2. Charge work. The collection work throughout the year was completed well. Except for a small number of owners who refused to pay the fees for some reasons and the properties were vacant, all fees receivable have been recovered. The leasing work is also completed according to quality and quantity, which can maximize the use of resources, maximize the use of funds, and generate income for the company.

3. Routine maintenance. This year, in accordance with the work plan formulated by the company at the beginning of the year, the maintenance of basic equipment and facilities, environmental sanitation, and greening maintenance work were successfully completed.

4. Environmental hygiene. In terms of maintaining landscaping and cleanliness, we constantly improve and change management methods to ensure that the landscaping is intact, clean and tidy as much as possible. There are no greening pests, no death of flowers, plants and trees, or epidemics in the jurisdiction throughout the year. This provides residents in the jurisdiction with Create a comfortable and warm home. In 2022, the company won the title of Advanced Unit of Aiwei in __ District.

5. Water and electricity maintenance. Mainly responsible for the water and electricity maintenance and daily management of 35 houses including __ in the jurisdiction; the average monthly water and electricity loss rate throughout the year is _——_%, which is strictly controlled within the allowable range; the 4 distribution rooms in the jurisdiction, Five elevators, two high-rise pressure pumps and integrated fire-fighting supporting facilities are operating normally, and no safety accidents have occurred.

6. Decoration management. According to the work arrangements and plans at the beginning of the year, this year's decoration management work has gradually entered the formal track. The company has implemented a unified preparation of new decoration service agreements and management regulations, reasonably plugged the previously imperfect decoration management loopholes, and implemented daily attendance requirements. The on-site inspection and registration system for decoration households ensures that problems are promptly dealt with when problems are discovered. The phenomenon of illegal decoration has been significantly reduced and declined, and there have been no safety accidents or major complaints caused by violations.

7. Safety management.

Safety work is generally good this year, with no firefighting or robbery incidents occurring in the jurisdiction. However, in the second half of the year, a car was stolen in __. Fortunately, the case was solved and the stolen vehicle was recovered. Therefore, there should be no negligence, paralysis or luck in safety work. More efforts should be made to manage the entry and exit of outsiders and vehicles to avoid similar or more serious accidents.

3. Strengthen learning and improve professional standards

Because I feel the weight of the department’s responsibilities, and the knowledge, ability and experience of some employees in the department are far from their respective positions, so We never dare to take things lightly and require all employees to strengthen their professional knowledge and learn more from books, leaders around them, and colleagues. In this way, it is obvious that there has been some progress this year. Through continuous learning and accumulation of experience and knowledge, everyone has a certain work foundation, and each is able to handle various problems that arise in daily work. In terms of organizational management ability, comprehensive analysis ability, coordination ability and written and verbal expression Ability and other aspects have been greatly improved after a year of training, ensuring the normal operation of various tasks in each position, being able to treat various work tasks with a correct attitude, loving one's job, and working hard to implement it in actual work go. Actively improve one's own professional qualities, strive for work initiative, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and work quality.

4. Existing Problems and Directions for Future Efforts

Over the past year, our employees have been able to carry out their work with dedication and creativity, and have achieved some results, but there are also some problems and The shortcomings are mainly reflected in: first, most employees in the management office are not property professionals, and many tasks are done while groping, so that sometimes they cannot work with ease, and work efficiency needs to be further improved; second, some work is not detailed enough, and some The work coordination is not very good; thirdly, the relevant professional theoretical level is not yet suitable for the company's work requirements; fourthly, the number of vehicles continues to increase, and the roads in the community are full of vehicles, which poses a great safety hazard to pedestrians and vehicles. The main reason is that there is serious water leakage in the underground parking lot of the center. ***There are _ parking spaces, and _ of them are leaking, so car owners are unwilling to park their cars in it; fifthly, __ has serious water and electricity losses, mainly due to the aging of pipeline meters , rust, daily inspections, and inspection management are not rigorous, resulting in serious theft, leakage, escape, leakage, and dripping; sixth, at this stage, many of the property infrastructure facilities under our jurisdiction have exceeded the warranty period, and what happened The expenses are now borne by the property, real estate, and engineering companies; seventh, at present, the __ property management cost under our jurisdiction is relatively high and there are losses, mainly due to the small scale of the property and the relatively large investment in manpower and material resources. Such properties are also an obstacle to the company's profit growth and are not conducive to its development.

In the new year, improving professional property management, service knowledge, and work standards should be the focus of training and learning, so as to contribute what should be contributed to the development and growth of the company. Efforts should be made to: First, strengthen learning and broaden knowledge. Work hard to learn property expertise and relevant legal knowledge. Strengthen the understanding of the context and direction of property development, strengthen understanding and learning of the surrounding environment and the development of the same industry, and be aware of the company's overall planning and current situation; secondly, focus on the construction of the work style of the department and strengthen management, Unite as one and work diligently to form a good department work atmosphere. Continuously improve the service level and support and cooperation capabilities of the office for owners and other departments; third, repair the leakage of the underground parking lot in the connection center with the real estate and __ supermarket, activate the underground parking layer of the _ building and relocate the supermarket distribution center on the elevated floor , use them rationally, park the vehicles parked on the roads in the community into garage spaces in a standardized manner, and improve the chaotic parking order of vehicles in the community; fourth, strengthen daily inspections and inspections of water and electricity within the jurisdiction, and establish a long-term management mechanism to Block theft, leakage, escape, leakage and dripping at the source, and try to reduce water and electricity losses to a minimum; fifth, in order to change the situation where property management, real estate, and engineering companies endlessly bear the maintenance costs of infrastructure equipment and facilities in the jurisdiction, house maintenance must be enabled Funds, and most of the properties currently accepted by our company are for early-stage property management. In order to successfully use maintenance funds, it is urgent to establish an owners committee to negotiate with the owners committee on the renewal of the property management contract and the use of maintenance funds.

Sixth, in small-scale property communities, an owners' committee should be established as soon as possible, and the owners' committee can negotiate with the owners' committee to adjust and increase property service fees or let the owners implement autonomous management, so that both owners and property management companies can benefit and avoid long-term losses for our company.

In the new year, all my colleagues in our office will serve the owners well, safeguard the interests of the company, and actively provide high-quality services to the owners with full enthusiasm, create higher value for the company, and strive to achieve greater success. , better work performance.

How to write the end of the work summary for the first half of 2022 2

I joined the company on _month__, 20__, and have been working for three months. Time flies. In the tense, busy and fulfilling work, with the help of the company leaders and colleagues, I study and work, and there are improvements and deficiencies. The following is a summary of my work since I joined the company three months ago:

1. Recruitment work

1. Publish recruitment information;

Daily recruitment Analyze the position, including: job information, qualifications, job sorting, etc. After analyzing the above entry conditions, select the corresponding group of people according to the status of the position, and then select the corresponding recruitment channels to find suitable personnel. In _ month, we focused on completing the publication of talent recruitment information for industrial marketing in the province and city.

2. Establish an effective talent pool; reserve useful talents in a timely manner so that some can be selected and used during temporary recruitment; so far, ***__ copies of valid resumes have been stored in the talent pool.

3. Problems and recommendations encountered in the recruitment work:

Problem: It is difficult to recruit professional and technical personnel, and the recruitment tasks cannot be completed in time.

Recommendations and countermeasures:

1. Increase the publicity of job openings and increase recruitment channels. (such as newspapers, various job fairs); for scarce talents, headhunting companies can be entrusted to recruit.

2. In the off-season when the demand for talents is less, it is necessary to reserve talents. Fresh graduates can be recruited, training can be intensified, and existing personnel can be eliminated. Obtain manpower optimization and save human resource costs. Prepare talent reserves for the peak employment season;

2. Salary related

_In month, he participated in the revision of the salary evaluation plan, the reservation center reservation clerk assessment commission plan, and the reservation center salesperson assessment commission plan. . Completed the design of the salary survey questionnaire in _ month, and completed the salary survey questionnaire in _ month. At the same time, we collected the valid questionnaires from 7 units and completed the salary survey questionnaire summary analysis report; completed the headquarters employee salary package and comparative analysis; completed the supervisor Comparison of salary packages and data to manager level. By participating in the study, adjustment and modification of these company policies, it has greatly helped me understand the salary system of the company and each branch.

3. Routine work of the department

1. Daily work: sorting and statistics of attendance; sorting and summarizing work reports; statistics of meal allowances, labor insurance expenses, and high temperature benefits for group personnel Summary; birthday statistics of group personnel and issuance of cake cards; related procedures such as registration, background investigation, and resignation of group personnel, and collection of basic information.

2. Temporary work assigned by the leader;

4. Summary

I am qualified for my job and other tasks assigned to me by the leader. This is inseparable from the guidance of the leader and the help of colleagues. I would like to express my heartfelt gratitude to the leaders and colleagues again! The above is a summary of my work and ideological status in the past three months. I will continue to work as always, push myself with a serious, hard-working and pragmatic attitude, and work hard consistently. I will try my best to complete all the tasks assigned to me by the leadership.

How to write the end of the work summary for the first half of 2022 3

In the first half of the year, under the leadership of the hospital leadership team and the Nursing Department, and with the support and help of the various fraternal departments of the hospital, all the five internal departments The nursing staff are coordinated, proactive at work, not afraid of hardship, not afraid of tiredness, have a high sense of professionalism and responsibility, combine the nature of work in the Department of Neurology, work around the center of the hospital, be realistic and pragmatic, work hard, and achieve better results. Completed various undergraduate nursing tasks and ensured the steady progress of the department's nursing work.

Satisfactory results have been achieved, and the nursing work in 20__ is now summarized as follows:

1. General nursing staff conscientiously implement various rules and regulations and core systems.

General nursing staff can consciously abide by various rules and regulations and labor disciplines in the hospital, adhere to style in small matters, and principles in major matters, never cause unprincipled disputes, support and understand each other at work, and nursing staff The division of labor is clear, everyone performs his or her duties, and everyone is responsible. They are united and pragmatic to overcome the shortage of staff and heavy nursing tasks and ensure the smooth development of normal nursing work. Adhere to the check-up system: the main class and the medication class are required to check twice a day, and the head nurse participates in the check-up once a day to check in detail critical illness, first-level care for serious illness, blood pressure measurement, various nursing care, drugs and treatment. And record signatures; strict requirements for three checks and seven pairs during nursing operations; strict bedside handover for critically ill patients and bedridden patients, and strict handover of skin conditions and treatments! Strengthened the implementation of basic care, daily morning care, and noon care , arrange and replace bed units in a timely manner for patients, creating a clean and warm ward.

2. Pay attention to improving the professional quality of nursing staff.

Provide three basic trainings for nursing staff, purchase neurology professional nursing books, organize learning and random examinations in a timely manner. Regular monthly department meetings are held to organize business learning, insist on nursing business rounds, and organize discussions among nursing staff. This not only improves their professional skills, but also enhances nurses' confidence in themselves and the development of the department. Actively organize nursing staff to participate in hospital business learning and continuously improve the professional level of nurses!

3. Pay attention to service details and improve patient satisfaction.

Adhere to the purpose of being patient-centered, taking quality as the core, and providing quality services to patients, strengthen the construction of medical ethics and medical style of nursing staff, implement the behavioral norms of nursing staff, and require nursing staff to serve with a smile in daily work. Civilized language. Satisfaction survey forms are issued to inpatients every month, and the satisfaction survey results are all above 97%. We have also received letters of commendation and banners from patients many times. We also proposed corrective measures for the problems existing in the satisfaction survey. The department holds regular work break symposiums once a month to solicit the opinions of patients and their families and provide the highest level of satisfaction to the requirements put forward by patients and their families.

We have carried out in-depth patient-centered health education, through the development and distribution of health education manuals, as well as through the words and deeds of nurses and blackboard propaganda, so that patients can familiarize themselves with disease prevention, rehabilitation and related medical and nursing care. and self-care knowledge. Advance the time for daily infusion treatment and arrange treatment and care reasonably. Accompany and escort patients to take X-rays, perform B-ultrasound, electrocardiogram, CT, MRI and other examinations, help patients go through admission procedures, provide disposable paper cups, and help patients without family members or elderly patients to open water. Regular telephone follow-up visits. His meticulous and high-quality services have been praised by patients and their families.

4. Strengthen the management of nosocomial infections and strictly implement the disinfection and isolation system formulated by the hospital management leading group.

The department insists on regular monthly air culture in the ward treatment room. We also insist on daily ultraviolet disinfection of treatment rooms and wards, and keep records. Disposable items must be destroyed in time after use, processed in a centralized manner, and inspected and supervised regularly. The treatment rooms in the wards can insist on mopping the floors with 84 disinfectant twice a day. The floors in the wards are regularly mopped with 84 disinfectant, and the bed units of discharged patients are terminally disinfected (the bedside tables are cleaned and wiped with disinfectant).

How to write the end of the work summary for the first half of 2022 4

Although the working time in __ is not very long, I have learned a lot of new knowledge and new technologies, and have been exposed to things that I have not seen before. Being exposed to work content that you didn’t even think about contacting is a challenge, an improvement, and a kind of growth for yourself.

Looking back on the work in the past six months, I am mainly responsible for two aspects: one is the update of website content, and the other is 53 customer service. Because these two contents were not completed very well, I am very responsible for myself. The performance is not very satisfactory yet. The following is a detailed explanation of the completion of the work:

1. Personal customer management and service

In order to show that VIP members are respected twice as much and enjoy the noble experience I want.

In 20__, our center adheres to the service concept of communication starting from the heart. Each of our service personnel starts from the interests of customers, thinks about what customers think, and is anxious about customers' needs. We provide customers with various communication services and careful shutdown, We do our best to provide free card replacement, free replacement of stk large-capacity cards, and help customers redeem points for rewards and other services.

Combined with various work indicators of our mobile company, in line with the purpose of "people-oriented" service, from the data at the beginning of the year to the customer satisfaction at the end of the year, we implemented door-to-door services and family friendly services for large and important customers. services and other differentiated services. We require every account manager to patiently answer customers' questions about mobile communications, satisfactorily solve customers' problems in using mobile phones, and provide a variety of information services. The account manager will contact the customer regularly. At the same time, the customer can also keep in touch with the account manager through phone calls, text messages, door-to-door visits, etc. Customers can also make an appointment with the key account manager who provides services and request door-to-door service. On-site services include: business acceptance, setting up new business functions, conducting new business demonstrations, resolving complaints, collecting mobile phone bills, etc.

In addition, combined with the strategic goal of "service and business", we always adhere to the corporate mission of "creating an infinite communications world and becoming the pillar of the information society", and constantly enhance the employees' sense of "crisis, urgency, mission and responsibility" "In addition to comprehensively improving service quality, our center has made great progress in the company's civilized construction.

2. Retention rate of mid- to high-end customers

In the current fierce market competition, mid-to-high-end customers will become the next market target for our communications industry. In the "war" for market retention of mid-to-high-end customers, only by continuously deepening humanized and family-like high-quality services and continuously improving the level of business technology can we be trusted by many mid-to-high-end customers. Last year's mid-to-high-end retention rate, our center successfully completed the tasks assigned by the company.

3. Management of outbound callers

Outbound callers account for a certain proportion of the indicators completed by our center. The target customer group of telephone marketing is highly targeted, as well as the service caliber is properly designed and the joint efforts of all outbound call staff, the promotion of new business by outbound call staff in __ comprehensively promotes the incremental revenue of new business played a big role. When the outbound call team members are doing market research, social surveys, service care, and exploring potential customers, their service quality represents the service image of our company. Therefore, we train outbound call personnel to be proficient in the company's indicators and various businesses. Standardize service terms, respond professionally and flexibly, and work closely with the team. So that they can convey the information clearly and clearly to the target customers in the first time. It is a bridge that directly connects customers and the company, so the service quality of outbound callers directly affects customers. Outbound callers further cultivate potential and competitive businesses, focusing on strengthening potential, service management, and service personnel management

4. Complaint Handling

In order to further improve customer satisfaction and maintain service continuity, the Key Account Center established a rapid response mechanism for customer complaints in __ years by strengthening complaint management based on customer value.

First of all, optimize the complaint handling process, strengthen the support of back-end managers in handling complaints by front-end account managers, set up a complaint hotline, establish an emergency response mechanism for management to directly intervene in handling, and shorten the time limit for complaint handling.

Secondly, strictly control group customers’ group text messaging.

Thirdly, important and repeated complaints will be sent directly to the company’s professional departments or relevant leaders of the company, and managers will provide timely support and solutions.

Finally, improve the customer follow-up service system and improve the service level of the mobile company, so as to achieve 100% complaint satisfaction.

5. Daily work

Account managers are the main providers of services for group customers and individual large customers. They are also an important carrier for mobile companies to display the image and work style of employees to the outside world. Professional image and professional quality have always been the focus of company leaders and customers. In our daily work in __, we focused on systematically training account managers. Comprehensively optimizing the marketing system for both service and business, and achieving the scale of account managers.

Vigorously promote the scale development of new business, accelerate the pace of service improvement, comprehensively optimize the marketing system, and promote the center to complete the marketing targets for the year.

In the second half of the year, I plan to assist leaders in comprehensively innovating service models at work and improve Market share of new business. Assist leaders to comprehensively improve customer service and promote service value. Continue to vigorously promote and implement the core value of "being virtuous, promoting good health, and achieving perfection".

How to write the end of the work summary for the first half of 2022 5

20__ will soon pass. By just counting, it has been half a year since I came to ___. Here I will give a brief summary of my work in the past six months, which can be regarded as an explanation of the company's and my personal work during this period.

1. Personal work summary

I was fortunate enough to be hired by ___ in __ last year. Before that, I had been working in advertising graphic design. After I arrived in __, I found the first job One of my jobs was web design, but I didn’t do it for a long time, so I was still a novice at this aspect.

After arriving at ___, I first worked as a platform designer until late May, and then transferred to the website construction department to work as a website designer until now. At work, I learned a lot of things, from not understanding, to somewhat understanding, to being familiar with them. Only I know the process best.

Many times, daily work is trivial. Only when we find fun in it can we not feel bored; many times when we are inspired to make a website, other work will suddenly be arranged. , only if we adjust our mentality and arrange our work as a whole can we not be in a hurry.

When my father called me that day, I was working overtime. My father said, why am I working overtime again? I should pay attention to my health. I told my dad that I don’t know why I like working and the fulfilling feeling. Although sometimes I am really tired when I get home, and occasionally feel that my life is a bit hard, but once I am really free, , but I felt very uncomfortable. Dad said, congratulations, you have grown up. That at least shows that you are not an indolent person.

I like my father’s evaluation. I am a person who loves design very much. I am interested and inspired. I know I may not be the best, but I must be the most passionate. I really like design, and I don’t know why, so I want to prove myself, my ability and my sincere and persistent heart. No one knows what will happen tomorrow. At least I have to be honest with myself today.

I am very grateful to the company for giving me this platform for growth, which enables me to continuously learn, make continuous progress, and continuously improve my own quality and talents at work.

2. Getting along with colleagues

After arriving at ___, there are really many people to thank.

When I was working on the platform, I would like to thank the director for always teaching me to continuously improve my design capabilities; thank Gong Linna for patiently teaching me a lot that I didn’t understand from the first day I entered the company. things; thank ___ and ___ for their enthusiastic help when I just joined the company and didn’t understand the code at all. Thanks for the time I spent on the platform. It was that time that inspired my fighting spirit and work enthusiasm!

After arriving at the website construction department, I was moved by something inexplicable. We are a young team, and the department manager is also a young girl born in the 1980s. Although we are young, we are not impetuous, we are full of passion and vision, we are full of strength and motivation. Isn't this exactly the feeling I want? For the same goal, we will work hard together. My heart found its home and I settled down. I am sure: this is my career. I will work hard for the same journey and myself! Keep moving forward!

Thank you everyone for your help and support. Thank you everyone for liking me so much. I will continue to work hard. Yes, let us move forward more and more firmly!!!

3. Communicate with customers

Although it has been less than two years since I graduated from university, maybe because of me I am a person who is not very restful. Since my sophomore year in college, I have officially stepped into the design industry with my other foot while studying.

Before coming to ___, I had come into contact with many different customers, some were unreasonable, and some were amiable, but those were all face-to-face interactions with customers. When there are differences of opinion, most of the time I can easily use my design expertise to convince clients, and I can even create effects on the spot to change their minds.

However, after coming to ___, I discovered that telephone communication is really a very profound knowledge. On the other end of the phone, I cannot see the expressions and actions of the customer on the other end of the phone. I can only analyze and guess the customer's thoughts and mood at this time from the customer's tone on the phone. I also gradually began to understand: Sometimes, no matter how much the customers pester me, I must adhere to certain work principles, because once I have set a precedent for one customer, I must consider how to face more customers in the future. I have to be responsible for my words and deeds to the end; and sometimes, I have to compromise with some customers. Even if they hate me deeply, I still have to complete the service to them seriously, because I can't lose something because of some small things. important customers.

Thanks ___! It has allowed me to objectively have a more perceptual understanding of the knowledge I have learned in the past, so that I can more fully understand the relationship between theory and practice.

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