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Market Supervision Administration Tel 12345

legal analysis

the reporter learned from the 12345 government service hotline management office of the general office of Zhengzhou municipal government that since September 221, Zhengzhou city has started the merger and optimization of the city's government service hotline. In addition to emergency hotlines such as 11, 119, 12 and 122, a unified standard 12345 government service convenience hotline platform was established in the city to provide 7×24-hour manual service for enterprises and citizens, and the overall connection rate reached 98%. At present, the merging and optimization of Zhengzhou government service convenience hotline has been completed, realizing 12345 one number service and one platform handling, unified acceptance, unified transfer, unified reply, unified dispatch, unified supervision and unified assessment, making 12345 government service convenience hotline the "total customer service" of Zhengzhou government service (pictured).

legal basis

Weifang 12345 government service hotline regulations

Article 1 In order to strengthen the construction and management of the 12345 government service hotline, improve the level of government service, and safeguard the legitimate rights and interests of citizens, legal persons and other organizations, these regulations are formulated in accordance with the provisions of relevant laws and regulations and combined with the actual situation of this Municipality.

article 2 the 12345 government service convenience hotline (hereinafter referred to as the 12345 hotline) refers to the service platform established in this municipality, which consists of 12345 telephones and supporting communication media such as wechat and Weibo. The 12345 hotline service object (hereinafter referred to as the service object) refers to the citizens, legal persons or other organizations that put forward matters such as consultation and help, service, opinions and suggestions, complaints and reports (hereinafter referred to as hotline matters) through the 12345 hotline.

article 3 the work of the 12345 hotline adheres to the people-centered development idea and the principles of leadership by the party Committee, government-led, departmental coordination and social participation, and accepts the supervision of the news media and all sectors of society.

article 4 the municipal people's government shall work out the development plan of the 12345 hotline, and promote the standardization, standardization and intelligent construction of the 12345 hotline.

article 5 people's governments at all levels shall include the funds needed for the work of the 12345 hotline in the fiscal budget at the corresponding level.