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Blackberry priv battery is not fully charged. What happened?

I. Analysis of the causes of similar charges:

1, battery damage. 2. System failure. 3. Charger causes or poor contact.

Second, the solution:

1. Try to replace another charger or data cable, or clean the charging port.

2. Start and enter recovery mode, select advancsd advanced mode, and then select wipe? Batteries? , remove battery traces.

3. Restore the factory settings and see if it is a system reason.

If the battery is damaged, it can only be sent for repair and replacement.