What should I do if the house booked by Meituan can't be returned?

If the house reserved by Meituan cannot be cancelled or refunded, it can be fed back to the local leadership message board, and the local marketing department will contact Meituan and the hotel for handling.

Case study on non-cancellable or refundable reservation of meituan;

20 18 Some netizens posted on the local leaders' message board that they couldn't go to Qingdao because of emergency, and wanted to cancel the hotel they had booked before, but they were rejected by the merchants. After receiving the questions reflected by netizens, the relevant departments immediately conducted investigation and verification.

The market supervision department of Shinan District got in touch with consumers, shopping malls and Meituan.com on August 23rd. After work, Meituan.com has returned the house payment. At the same time, Qingdao Industrial and Commercial Bureau put forward rectification opinions to enterprises on the "irrevocable" format clauses marked by Meituan when booking online, and related work is in progress.

Extended data

2065438+On July 8, 2009, Jiangsu Consumer Protection Committee released the Investigation Report on Hotel Reservation Cancellation, which showed that after investigating 17957 valid samples, 57% of the respondents found that hotel reservations could not be cancelled.

Among them, the most prominent booking channel with an "irrevocable" clause is the tourism e-commerce platform, accounting for 40.7% of the total survey, followed by the hotel official website platform, travel companies or agencies.

Jiangsu Consumer Protection Committee suggested that hotel reservation channel operators should clearly indicate the unsubscribe rules and agent information to protect consumers' right to know and free choice. At the same time, according to the law, operators are not allowed to set unfair format clauses such as "irrevocable".

Encourage tourism e-commerce platforms to sign agreements directly with hotels, charge their own service fees different from hotel accommodation fees, and further clarify the charging items and unsubscribe policies. In view of the current widespread problem of "hotels returning but agents not returning", all booking platforms should also strengthen their own main responsibilities and obligations and take necessary measures to restrain agents from infringing on consumers' legitimate rights and interests.

People's Daily Online-Local Leaders Message Board Qingdao Message Reply to the hotel's arrears of room payment? The netizen asked for a refund, which has been resolved.

People's Network-Hotel Reservation? Why is it "irrevocable"