How to complain about Dayun Express?

There are three ways to complain about Dayun Express, namely, complaining to Dayun Express customer service, complaining online in Dayun official website, and complaining to consumers' associations.

1, complaining about Dayun Express customer service.

When you encounter a problem with Dayun Express, you should call Dayun Express customer service at the first time to reflect your problem to the customer service. Customer service will solve the problem for you at the first time. If your problem cannot be solved, you can choose to complain to customer service.

2. Complain online on the official website of Dayun.

Express official website's online complaint system through Dayun. You can go to the homepage of Dayun Express, click "Walk into Dayun" and select "Contact us". Then drop down and select "Click here to enter the online complaint system" to enter the complaint website of Dayun Express. Fill in personal information and complaints according to the webpage prompts. Finally, click "Submit" to complete the complaint process of Dayun Express.

3. Complain to the Consumer Association

If your problem can't be solved, you can choose to complain to the consumer association. The Consumer Association is an independent organization that can solve consumer complaints for you. Report complaints to the Consumers Association about Dayun Express, and the Consumers Association will solve the problem for you at the first time.

Matters needing attention in complaining about Dayun Express

When filling in the complaint, you should be as objective, true and specific as possible, and provide relevant evidence, such as waybill number, photos and recordings. , so that Dayun Express can verify and handle it. At the same time, it is necessary to keep the screenshot or number of the complaint for subsequent inquiry and tracking.

When calling customer service, you should choose manual service to directly inform the complaint intention, and don't enter the waybill number according to the instructions of the robot, otherwise it may be transferred to the local outlet instead of the headquarters. When making a complaint, you should explain the reasons, requirements and evidence of the complaint, ask the customer service to give the processing result and time limit, and record the customer service name and work number for tracking and verification.