ZTO Express, what if I don't receive the goods and it shows that I have received them?

This situation is very simple. I have had this situation once recently. If it shows that the sign-in courier didn't send you a text message or called you to inform you that you need to sign in, please reply, then you can directly call 95311 to make a complaint. Because it was signed without telling you, it is the responsibility of the courier if something goes wrong, and the courier has no obligation to sign for the recipient. After you make a complaint, the courier will call you back to communicate the reasons. If you feel that the reasons are sufficient or you can forgive this situation for the first time, forget it. This is your personal idea. If you feel unforgivable and the reasons are not sufficient, then complain and the complaint will be 1% successful.