Failure to show the amount of deduction, being questioned to raise fees, etc. are frequently vomited.

□ Dahe newspaper Dahe client reporter? Wang Yuesheng? Intern? Fan Qilin

How many buttons are buckled? I don't know! Why can't Zhengzhou car owners' ETC bills be inquired?

Recently, Mr. Hu, a citizen of Zhengzhou, told Dahe Daily that when the vehicle got off at high speed, the balance in the ETC card was no longer displayed on the ETC display screen at the exit of the toll station. "Overdeduction, less deduction, the owner is unknown, and the charge has become a confused account, which is disturbing." In addition, ETC bills cannot be queried. "Technology upgrades should make the system better. Now the bill can't be queried, and the service experience is a bit poor. "

Mr. Hu said that he recently drove from Zhengzhou to other places on business. On the expressway, the ETC display screen at the entrance of the toll station only shows the "toll card", vehicle type and license plate number. He got off the station, and only the "charge card" and the license plate number were displayed on the ETC display. It is not clear whether the fee was deducted and how much was deducted when passing. It is understood that before June 5438+ 10, 2020, when the vehicle with ETC installed is on the high speed, the ETC display screen at the entrance and exit of the toll station will display the license plate number, the deduction amount and the balance in the card.

According to some car owners, many car owners with ETC have installed an APP called "Car E Line" in their mobile phones. Through this APP, car owners can check their ETC pass records and deduction records. However, after opening it recently, it was found that the bills before 2020 1 can be queried, but the ETC flow records and deduction records of 2020 1 cannot be queried.

According to public information, at 24: 00 on February 3 19, 1, 2065438, Henan successfully canceled the switching of provincial toll stations of expressways, and 30 provincial toll stations in our province were cancelled at the same time, and the new and old ETC systems were successfully switched, truly realizing "smoother traffic and one foot on the gas pedal". The official opening of the new system has opened a new chapter of expressway network toll from the shortest path toll to the segmented toll, which is an important milestone in building a transportation power and an important measure to promote the construction of a pilot province in our province.

However, the switch between the old and new systems of ETC has brought some troubles to many car owners. Recently, a screenshot of "ETC balance of more than 20 million" has been widely spread on the Internet. Subsequently, the staff of Henan Zhongyuan ETC Customer Service Center explained that ETC is divided into two types: stored value card and debit card. The stored value card shows the actual amount, while the debit card shows the virtual amount. More than 20 million in the picture belong to imaginary value.

In addition, some car owners reported that the ETC deduction was delayed for a long time, resulting in their cars being restricted to high speed. After the citizens got on the high speed, they received a number of deduction information.

In this regard, the relevant staff of Zhongyuan ETC explained that it takes about 2 working days to upload the traffic details in the province, 3-5 working days to upload the traffic details outside the province, and 2-3 working days to upload the parking fee consumption details. If there is a delay in uploading traffic details, uploading within 30 days is normal. I suggest waiting patiently.

In addition, due to the cancellation of the switching of the whole network system of provincial toll stations on expressways, the traffic data after 0: 00 on June 65438+ 10/day are uploaded one after another, and it is expected that the toll bill can be inquired normally after June 65438+1 0/8.

The official response came.

After seeing the report, many readers raised new questions. For example, after the last high-speed, I received a number of deduction information reminders, and the owner reflected that it was inexplicably included in the ETC blacklist. What should I do?

The relevant staff of Zhongyuan Tong ETC explained that according to the unified deployment of the Ministry of Communications, starting from New Year's Day in 2020, the provincial toll stations of national expressways will be cancelled, and the charging method will be changed to subsection charging, and the fees will not be deducted from the outbound information, so the total fees will not be displayed when leaving the station. It takes about 2 working days to upload the traffic details in the province, 3-5 working days to upload the traffic details outside the province, and 2-3 working days to upload the parking fee consumption details. If the balance of the stored value card is insufficient, you can leave the station normally and will not be blacklisted. The missed toll will be deducted at the next recharge. If the balance of the stored value card is less than one yuan, you can't cross the highway.

In addition, the free pass policy of Zhengzhou Expressway is: Henan A license, ETC minibuses with 10 seats or less enter the station from the following 39 toll stations, and you can enjoy the free pass of the expressway section where the government purchases services (two conditions must be met at the same time). Free time: 2020.1.1-2020.12.35438+0.

Zhengzhou Expressway Free Stations: Putian Station, Zhengzhou South Station, Zhengzhou New Area Station, Navigation Road Station, South Third Ring Road Station, Zhengzhou Liulin Station, Zhengzhou Zhao Gou Station, Huiji Station, Huayuan Road Station, Wenhua Road Station, East Third Ring Road North Station, West Third Ring Road North Station, Zhengzhou Houzhai Station, Yulong Station, Yingtaogou Station, Shilihe Station, Xuanyuan Hometown Station, Zhongyuan West Road Station and Science Avenue Station. Xinmi North Station, Xinmi West Station, Tangzhuang Station, Dengfeng East Station, Dengfeng Station, Xuanyuanqiu Station, Xinzheng West Station, Shuanghe Lake Station, Airport North Station, Xue Dian Station, Xinzheng Station, Garden Expo Park Station, Xinzheng New District Station and Xincun Station.

Free section of Zhengzhou Expressway: the whole line of Zhengzhou Ring Expressway, the section from Zhengzhou Southwest Station to Dengfeng Station of Zhengzhou Shaoluo Expressway, the section from Houzhai Station to Xinzheng West Station of Yao Zheng Expressway, the section from Garden Expo Park Station to Yao Zheng Expressway Interchange, the section from Beijing-Hong Kong-Macao Expressway to Zhengzhou Ring Expressway to Xinzheng Station, and the section from Zhengzhou South Station to Airport Road and Zhengzhou Ring Expressway. According to reports, starting from 2020 1 October1day, the entrance and driving section of Yu A brand ETC minibus with seats below 10 (excluding) are free, that is, tolls are exempted. If some roads are not free, only a part of the toll will be charged.

Why is ETC blacklisted? The staff explained that if ETC is a prepaid card, it may be that the payment account signed by ETC prepaid card is in an abnormal state (such as bank card, credit card loss reporting, locking, etc.). ), the available amount (balance) of the payment account signed by the prepaid card is insufficient or in arrears, and the bank system problems lead to the failure of the deduction after passing. If it is an ETC stored-value card, it may be that the ETC stored-value card has not been upgraded with its real-name registration system, and there are many cards under its name, and the redundant cards are passively suspended. When handling ETC, some banks will freeze a certain amount of deposits in the bank cards signed (bound) with ETC, which cannot be used when passing through high-speed, otherwise they will also be blacklisted. Such as: CCB, BOC, China Everbright, CITIC, Huaxia, Zheshang, Postal Service, Industry and Commerce, etc. .

If the ETC stored value card of the car dealership is blacklisted, you need to bring relevant documents to the ETC after-sales outlets to cancel the operation. After 4 hours of cancellation, the expressway can pass normally. In addition, after June 65438+1 October1in 2020, ETC vehicles and manually paid vehicles will be charged accurately according to the actual driving path. The charging standard is based on the rate standard approved by the provincial people's government. The same entrance and exit, the actual driving path is inconsistent, and the deduction amount will be slightly different.

In the first issue of CCTV's report on whether ETC charges are rising, almost everyone said that they are rising.

He used to be 320~300 yuan when he was overloaded.

What about the empty car?

In fact, not only trucks, but also ordinary cars have gone up. This is a netizen from Sichuan who drove 900 meters for 7 minutes, and then was charged 9 yuan. He can't figure it out.

Compared with the increase in fees, some netizens can't understand this deduction. The same road, suddenly more and less, has no bottom at all, which has aroused strong doubts.

This is a netizen's two charges since 1, the same car and the same road, 1.7 received 6 yuan, piano in, evergreen out.

All the way, all the way, evergreen, piano, double the price, close 12 yuan, it's incredible. ...

Similarly, there is a huge difference between one trip and one trip. It also happened when a netizen drove G60. Look at two lists, one to go and one to go back:

A completely incomprehensible bill:

This is a netizen who runs in Shandong and Zhengzhou. You said that the round-trip cost is almost understandable, but the price difference between Shandong and Zhengzhou and Zhengzhou back to Shandong is more than 50%. He can't understand it in any case. One is 7 1 yuan and the other is 1 12 yuan.

Some netizens found out how many roads had been opened before, such as 50 kilometers, and paid a fee according to 50 kilometers, which was refreshing and clean. Now this is wrong. On a road, even if it's not long, there are a few or even dozens of buckles along the way, which makes people feel flustered and don't know what's going on.

This was received by another netizen. After a period of high speed, when I received the text message, my mobile phone was dead! Guess how many text messages he received?

Article 35! ! ! This is part of it:

Another netizen, who drove at a high speed for half an hour, received more than 40 short messages of fee deduction and collapsed in the car directly. ...

Perhaps the netizens responded too much, and CCTV also made an investigation report:

Like several netizens above us, this netizen in the CCTV survey has never stopped the information about deducting a few dollars, which has brought great troubles to driving, work and life.

CCTV's on-site investigation at the toll station found that this situation is very common.

But how many people have time and leisure to add up these dozens of deductions?

The owner admits that this method of deduction is simply confusing:

In this regard, the People's Daily was angry and issued a document questioning:

This is a passage from the original text. Obviously, if the cost is not shown, how can we verify it afterwards?

Another master from Shenzhen, Guangdong Province also questioned the charges. The charge is too much 10 times, and the distance is wrong.

From 15.2 to11.15 yuan.

Another owner in Shenzhen:

He's worse. Even the customer service ignored him.

Moreover, all the deduction errors need to be verified by the owner himself at the high-speed toll station.

For the current chaos of ETC and high-speed charging, CCTV finally couldn't help but speak out. It's really necessary to get it down. This sentence of Kang Hui can be said to be the voice of the majority of car owners:

Indeed, not installing ETC is also an option, just as electronic payment has become the mainstream now, but you can't refuse cash. As for the confirmation of overcharge, it is obviously basic to refund money, but it may not be enough, because such a situation will inevitably aggravate people's congestion and affect people's confidence in ETC. My heart is blocked, and the road is probably difficult to clear. Where there are many complaints, it is necessary to make a "CT" for the ETC system there, make the problems clear, explain them clearly and solve them. Just like electronic payment, the accounts are clear and can be checked at any time. Technology is for people, and it cannot be shielded or artificially shielded. Only when more car owners have confidence in ETC can ETC really make traffic easier and more enjoyable.

I don't know if you have encountered similar problems. A word?

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.