Is complaint 12345 valid?

Effective. If you find that there are problems with the goods sold by the merchants, you can call 12345, the industrial and commercial bureau and other relevant departments to consult and negotiate compensation. The settlement agreement reached with the operator may violate the law, and consumers may apply to the court to cancel the settlement agreement or sue for punitive damages to safeguard their legitimate rights and interests. 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.