Etiquette and courtesy of property customer service

The etiquette image of property customer service is the embodiment of the property's own image, demeanor and accomplishment. What are the polite expressions in property customer service etiquette? The following are some of the contents I collected, hoping to help you.

Courtesy terms of property customer service: miss, lady, madam, gentleman, comrade, elder sister, aunt, teacher, etc.

Greetings: Hello, good morning, good afternoon, good morning, good morning, good afternoon and good evening. You are back after a hard journey.

Welcome: Welcome to our community, welcome to our building and welcome to visit.

Congratulations, Happy Holidays, Merry Christmas, Happy New Year, Happy Birthday, Happy Wedding, Happy New Year and Prosperous Wealth.

Farewell: Goodbye, good night, see you tomorrow, have a safe trip and welcome you to come again next time.

Apologize: I'm sorry, please forgive me for disturbing you. I was rude.

Thank you and I appreciate it.

Response: Yes, OK, I see. Thank you for your kindness. You're welcome. It's okay. This is what I should do.

Question: What can I do for you? what can I do for you? Can I help you? Do you have anything else?

Basic courtesy expressions 10 words: hello, please, thank you, sorry, goodbye.

Property customer service behavior posture: correct. It is required that the head is straight, the neck is straight, the shoulders are flat, the eyes look straight ahead, the chest is lifted and the abdomen is closed, the arms are naturally drooping, the heels are close together, and the hands are folded in front of the abdomen.

Sitting posture: decent. Sit still, stand up straight and tuck in your abdomen slightly. Don't put your hands under your hips, legs or knees. A lady's legs are close together and can be stacked, placed in parallel, placed back and forth or crossed, and leaning forward slightly shows respect and modesty.

Attitude: Steady. Shoulders should be stable, arms should swing naturally and the pace should be moderate. Don't rush to look around. Note: don't put your hands in your pockets when you walk; Do not have more than three people in the workplace; When you meet a host or guest, take the initiative to give way and say with a smile. Hello! ? .

Squat posture: If you are picking up low objects, you should keep a generous and correct squat posture. The basic essentials of elegant squatting posture are: one foot in front, one foot in the back, two legs squatting, the front foot touching the ground, and the lower leg basically perpendicular to the ground; Heels up, feet on the ground, hips down. Never bury your head in the ground like an ostrich hiding in the sand.

Shake hands: When shaking hands with people, the strength should be moderate. Don't hold it too long and too hard, and don't be too soft and weak; Don't shake each other's hands hard; Don't shake hands with wet hands. At the same time, look at each other and smile, so to speak? Nice to meet you? Or? Nice to meet you? . The woman stretched out her hand before the man could shake hands.

Gfd clothing for property customer service: working hours should correspond to the uniform work clothes made by the company. Clothes should be clean and smooth, without obvious stains or damage, and there is nothing in cuff links and coat pockets. You are not allowed to wear vest, jeans, shorts, short skirts, collarless T-shirts, slippers and other clothes that are not suitable for office wear.

Work card: You must wear a work card when you go to work. Don't open or cover it. Keep the work card properly and keep it clean.

Face: Male employees are not allowed to keep beards, eye stains, nose stains and ear wax, nose hair is not exposed, and beards are not allowed; White teeth, don't eat smelly food before going to work. Female employees must wear light makeup, not heavy makeup, and avoid using cosmetics. Don't wear exaggerated jewelry. Don't make up in public places.

Footwear and socks: keep it bright and free of floating ash, and don't nail the bottom. Wear bare socks without patterns, and the socks will not be exposed. The vamp should be kept clean and bright, and metal palms are not allowed to be nailed. Male employees must wear black leather shoes.

Hands: should be kept dry and clean, without long nails and colored nail polish.

Hair: Male employees are not allowed to have long hair or shave their heads, so their hair will be covered by ears and collars. Female employees should comb their hair neatly, don't do weird hairstyles, and be solemn and elegant. Operators wear uniform headgear.

Expression standard: smile sincerely, always smile, show enthusiasm, kindness and friendliness to customers and colleagues, and have a sympathetic expression when necessary. Be cheerful, emotional and neither humble nor supercilious.