Summary of personal work at hotel front desk

The property front desk is very important and needs to face many people, so you must be patient. The attitude of the property front desk will affect people's feelings. The following is a summary of my personal work at the property front desk for everyone. If you like, you can share it with your friends around you!

Personal work summary of property front desk 1

In the twilight, dark clouds change in the dark, and Ryutsuki in Changgou falls silent. Time flies like a blink of an eye. I have been in the customer service department of Garden Property for more than two years. For the property customer service department, 2008 can be said to be a year of continuous development and pursuit of quality service. While constantly improving and perfecting all kinds of work, we have ushered in a brand-new force to join our team, and it is our unremitting pursuit to build a solid and courageous team spirit.

In this year, the work of customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the manager's heart and integrated into the daily work and life of every customer service staff. The new year is coming. Looking back on the work of the past year, there are gains and losses. Personal work in the past year is summarized as follows:

First, deepen the understanding of the company's various rules and regulations and the post responsibility system of customer service assistants.

In line with the spirit of "-",I will constantly learn and master the relevant laws and regulations of property management and service charging standards, and be familiar with the basic situation of community owners and facilities and equipment. In 2000, we devoted ourselves to improving the sense of teamwork, and made continuous progress towards the goal of excellent service under the leadership of the company, which was widely supported, understood and positively praised by the owners.

Second, deeply understand and master the basic situation of the overall project of the park, integrate theory with practice, and actively participate in learning and training.

Since the handover in, the first phase of the whole project of the park has been completed-building, * * * * residential building and * * * unit. The second phase of the project has been completed-building, * * * meter-residence, * * * unit. Generally speaking, the building has been taken over and incorporated. Among them, * * *-households have the check-in conditions, and-households have not gone through the check-in procedures. Idle houses are * * *-households, including vacant houses, model houses, project funds, office buildings borrowed by the construction unit, and residents who have the conditions to stay but have not.

Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, carry out the duties of customer service assistant and complete other tasks assigned by customer service leaders in time.

1. Complete the patrol inspection and record of vacant houses once a month, correct the behaviors violating the decoration management rules and regulations when finding the equipment, facilities and hidden dangers, and issue the rectification notice when checking the situation of the responsibility area daily, including decoration garbage piling, sanitation of the responsibility area, occupation of public areas by the owner, unauthorized modification of equipment and facilities by the owner, sundries piling of air-conditioned seats, hanging advertising banners, etc.

2. Responsible for following up the waterproof maintenance work in the park, checking the water leakage on site and making records, informing the construction unit to carry out maintenance and deal with all kinds of water seepage and water leakage * * * table-households, including maintenance losses and customers who require recovery and compensation, which have been reported to the department manager step by step for proper handling and settlement.

3. Contact the construction unit at any time to repair the civil pipeline within the responsibility area, and the treatment rate is above 98%. The rest are hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and treatment.

4. Responsible for handling and following up the maintenance results of guardrail and guardrail glass in the park. Repeated contact with the construction party failed to maintain. Up to now, there are still problems related to owners' houses that have not been properly handled.

5. In order to improve innovative and high-quality services and bring more comfortable and warm living environment to the majority of owners, we actively carried out the collection of property service fees in Area B in—(property fees are deducted by default during the settlement period due to late delivery, not counting), and B5 has been overdue, and B2 has been overdue, and has now paid. Among them, the unpaid owners need to continue to make dunning and explain the vacant houses that have not been renovated in other places, and some owners have objections to the problems left over from the maintenance of the previous projects. At this stage, the focus of work needs to be more focused on the follow-up maintenance and the handling of problems left over from construction, so as to satisfy the owners and ensure the smooth collection of property service fees.

Fourth, bring forth the old and bring forth the new, and constantly improve their own literacy and service quality.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down.

I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

-2008 is a year of continuous exploration and self-pursuit. In the new year, I will try to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

1, continue to strengthen the study of basic laws and regulations on property management, and understand and master relevant laws and regulations.

2. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis.

3. Further improve self-personality, improve work patience, pay more attention to details, strengthen work responsibility and cultivate work enthusiasm.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.

Don't think about whether you can succeed, since you have chosen the far convenience, you only care about the bitter. No matter whether there will be cold wind and rain behind us, since the goal is the horizon, what is left to the world can only be the back. Set out, you will reach your ideal and destination, work hard, you will achieve brilliant success, and you will reap your seeds. Pursue, and you will taste an upright life. Cheer yourself up and make more brilliant achievements in the new year under the leadership of the company's leaders.

Personal work summary of property front desk II

When we are about to leave the old year and welcome the new year, we should sum up the work experience from 20 to 2000, find out the shortcomings, cooperate with the company's strategic policy in a more pragmatic manner, refine the management division of labor, tap personal potential, seek benefits from management, strengthen our own learning, enhance our overall awareness, continue to play the spirit of dedication and dedication, and work with all our colleagues to do our best for the company's development.

My colleagues and I have been constantly improving and developing under a series of rules and regulations formulated by the company leaders, and achieved good results, which have also been recognized and praised by the majority of owners.

First, improve service quality and standardize butler service.

Since the company launched one-on-one butler service from the beginning, no matter what problems we encounter in our daily work, we can be responsible for the end without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to the records and statistics, while implementing one-on-one butler service, I also participated in various trainings organized by the company. Mainly aimed at customer service standards, service standard terminology, manners and etiquette, manners and etiquette, manners and behaviors, etc. After the training, conduct on-site simulation and daily inspection, such as smiling, greeting and standardization. We reward and punish according to the usual results until the end of the month, which greatly improved my service level and was widely recognized by the owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration behaviors in the community. From the point of view of management services, we should persuade in good faith, stop in time and give reasonable suggestions, and communicate with relevant departments of the company to formulate corresponding rectification measures, such as building terraces and sun rooms privately. Once found, we immediately issued a rectification notice, so that it can be rectified immediately.

Third, strengthen training and improve business level.

Professional knowledge is very important to our property manager. Lack of practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main contents of our training are:

(1) Conduct etiquette training and standardize gfd.

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet. This enhances the image of customer service, and also enhances the image of the entire property management company to a certain extent, highlighting the service nature of the property management company.

(2) Do a good job in professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly combined with "-provincial property management regulations", "residential interior decoration management measures" and other laws and regulations and related legal knowledge, we can legally solve the problems encountered in practice, and make it clear that property management is not always guaranteed, nor is the property company responsible for everything after paying the property management fee. The company also takes some classic cases for discussion and analysis, and how much responsibility the property company bears when there is a dispute. We need to constantly learn and accumulate experience in our work.

2008 will be a brand-new year. With the continuous improvement of our service quality and the increase of community owners, the property will move towards higher and stronger goals, and all the staff of customer service will, as always, maintain high work enthusiasm and greet the new year with more full spirit. * * * Strive to write a brand-new and brilliant page for our Du Liang Property Service Co., Ltd.!

My work plan for 2008 is:

First, follow up the situation reflected by the owners in the 20-year satisfaction survey, so as to improve the 20-year occupancy rate.

Two, continue to standardize the work process, earnestly implement the responsibilities of each position.

Third, implement customer service standards, service standards for delivery receptionists, gfd, ways of speaking, ways of seeing off guests, ways of answering and behaviors to improve personal quality and service level.

Four, fully cooperate with all departments to do a good job of housing delivery.

Five, do a good job of decoration inspection, reasonable arrangement of inspection time, timely detection, timely treatment.

Six, strengthen the collection of property management fees, to provide detailed and appropriate property management services for the owners.

Seven, seriously study the company's one-on-one butler service, so as to understand, learn clearly and do accurately.

In the new year, we will actively carry out our work, work with all our colleagues to serve the owners, and let the owners feel intimate, careful, worry-free, and at ease, and walk into our beautiful property management center, feeling warm and comfortable.

Summary of personal work at the front desk of hotel 3

During my work, I feel that I can be competent for the front desk of the hotel. I am very adapted to the working environment here; I can accept the system requirements. I also have the confidence and ability to do this job well.

Since I chose this job and the company accepted me, I have no reason not to work hard. Moreover, the management mode here is very reasonable and the treatment is very humanized. Colleagues are also very easy to get along with; Makes me feel warm. You can also work with peace of mind. Because I haven't worked long, I'm not familiar with some operation processes and have no work experience in this field. There are still many shortcomings in this work. In my future work, I will study more to make up for my shortcomings. Strive to do the following:

First, the understanding of the importance of the front desk work

Although the front desk work is not as great and direct as the contribution made by the company's business, marketing, finance and other departments to the company's development, since the company has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well.

Second, strive to improve service quality.

The main job of the front desk is to welcome guests and answer questions for customers (including transferring calls and sending and receiving express mail). Therefore, to do this job well, the most important thing is service attitude and service efficiency. -Then you can talk about how you pay attention to maintaining a good service attitude, such as smiling, patience and meticulous, warm tips and so on. In terms of improving efficiency, I talk about how to pay attention to speed, efficiency and error-free. According to the requirements of the first inquiry responsibility system, try to satisfy every customer.

Third, strengthen the study of etiquette knowledge.

It is not enough to have a good sense of service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

Fourth, strengthen communication with all departments of the company.

Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company. Do a good job as a bridge between company departments and customers.

Five, strive to create a good front desk environment

To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

Summary of personal work at the front desk of hotel 4

Time flies and a new year is coming. In the next 20 years, with the care and enthusiastic help of company leaders and colleagues, I have successfully completed the corresponding work of reception at the front desk. Now make a summary of the work in 20-2000.

First, the basic content of the front desk work

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20-,started to be the front desk, knowing that the front desk is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work

Before working in property management, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

Summary of reception work at the property front desk: the front desk is called "front desk". I think before doing this job well, we must first have a correct understanding of this position, so as to better exert our potential to do it well and improve it. I don't think the front desk can be understood literally. It is just the facade of the company. As long as the appearance is beautifully decorated, it ignores its internal essence. This is precisely the most important thing.

As the most intuitive embodiment of the company's overall image, the receptionist will leave a deep impression on callers and visitors, and their impression is not only on the receptionist, but also on the company as a whole, so the receptionist plays a very important role in the work process.

Fourth, the front desk is the center of almost all the company's information and the main window for information circulation.

Through the front desk internship, new employees can quickly understand the internal organizational structure of the company, and also help to strengthen the understanding of new and old customers of the company. As a receptionist, I think the receptionist should pay more attention to listening, thinking and reading when dealing with this information, because only in this way can she respond quickly when she receives a certain information. For example, when listening more, pay attention to whether there are colleagues talking on the phone in the office. When a phone call comes in to find this colleague, we can quickly convey this information to the other party and make reasonable treatment according to the urgency of the matter. In thinking more, we should pay attention to the information we have observed and heard, and think more about handling the caller's information within a scale. ; In reading more books, we should always pay attention to the flow of people within the company.

5. The customers at the front desk are complex and diverse.

From company bosses and important customers to water delivery workers and cleaners, there is only one marketing method for these different customers, and that is direct sales. Therefore, in the process of work, the front desk staff must pay attention to their words and deeds, because every detail they do represents the image of the company, so they should take every customer seriously and serve them with the same enthusiasm and thoughtful service, so that customers can leave a beautiful and deep impression on themselves and the company.

In this process, I think it is very important to treat each other as equals, because it is very difficult to identify each other's identity at the first time in the process of work, especially in the process of making phone calls or communicating with visitors. Therefore, only by maintaining a warm and positive attitude and thoughtful service can we treat every customer perfectly and let both parties enjoy happiness in communication.

Summary of personal work at the front desk of hotel 5

How time flies! I didn't realize it-I've been working for a year. As a property front desk, it seems to me that this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent receptionist is a long process.

Looking back at the application for the property front desk position at the job fair, it seems to have happened before; But now I have changed from an ignorant student to an employee with job responsibilities, and the front desk work has changed from unfamiliar to familiar.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year:

1. Go through the formalities and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Among them, the delivery garden * * *-households, handover procedures-households, decoration procedures-households, owners-households;

2, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

3. Making, sending and filing letters and documents, sending letters and rectification notices in the current annual work contact list. Hint-copy; Minutes of departmental meetings-copies, and release notes for major items-copies or more.

In the process of completing the above work, I learned a lot and grew a lot.

First, the tempering at work has shaped my character and improved my psychological quality.

As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember-and-when handing over the house, time was tight, there were few people, and the related work was more complicated; All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I dragged my tired body to the delivery work, I already had a feeling of sleeping with my eyes open.

But when I saw the gentle and sweet smile and skillful reception skills when facing customers from a distance, there were ripples in my heart; She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers?

Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company.

In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Etiquette such as reception etiquette and telephone etiquette has also been gradually improved.

Secondly, I realized the importance of details in my work and life.

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In my work and life, I deeply realized that the details should not be ignored and sloppy; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

Thirdly, I have developed my talents in my work and study.

When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day just completed two days ago is the first scheme I made myself. When the plan was approved by the supervisor, my heart was filled with success and joy of work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.

Summary of personal work at the front desk of the hotel;

★ Model essay on personal work summary of property front desk 20 19

★ Personal Annual Work Summary and Selection of Property Front Desk

★ Model essay on 2020 personal work summary of property front desk

★ Excellent model essay on 2020 personal work summary of property front desk

★ Personal annual work summary of the property front desk is an excellent model essay.

★ Personal Annual Work Summary of Property Front Desk in 2020

★ Summary of 2020 personal work at the property front desk

★ Example of personal work summary of property customer service front desk

★ Four summaries of personal work of property customer service

★ Personal summary report of property front desk