What to ask in the online interview for JD.com’s part-time telephone consultant position

Interview process:

Go to the site through Vanilla Recruitment, and then explain the company's benefits and required positions, working hours, rotation, shuttle bus, etc., and distribute them after the explanation Fill in the resume template, there is a QR code on the back, scan the code with your mobile phone to take the written test questions, and take a screenshot of the score. After filling in, go to another room for an interview in groups of 10 people. Then the interviewer will ask you to introduce yourself first, and then ask Some questions, such as how do you understand this position, where do you live, how do you plan to solve the problem of long distance to and from work, why did you leave your job, why did you come to JD.com, etc., 10 people will pass them one by one, and he will write it on the resume paper Mark the number, I guess it is the person who passed, and then I will ask everyone if they have any questions. If not, even if the interview is over, then wait for notification on mobile phone

Interview questions asked by the interviewer:

How do you understand this position, where do you live, and how do you plan to commute to and from work? The distance is far, why did you leave your job, why did you come to JD.com, etc.

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Telephone customer service interview experience (Suqian) - JD.

2019-02-16 09:57:49

Interview process:

Personality test + two rounds of interviews: one interviewer in the first round, and three internal interviews in each department in the second round Official

First, self-introduction

Second, why choose JD.com

Third, career planning

Interviewer questions Question:

First, introduce yourself to your campus experience and internship experience

Second, why you choose to work at JD.com

Third, how will your career develop in the future? Are you leaving your job? What may be the reasons?

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Telephone customer service interview experience (Beijing Dongcheng) - Jingdong Mall

2018-09- 05 14:03:55 | Online application

Interview process:

First of all, a girl from HR interviewed me. She probably checked with me based on the information on my resume and asked My previous work experience, why I left my job, and what is my required salary? Then the head of the customer service department gave me several scenarios that customer service staff would face to see how I would respond.

Interview questions asked by the interviewer:

How to respond when a customer calls to complain? How do you control your emotions when you encounter a customer who becomes emotional or becomes abusive? How to deal with problems raised by customer service that cannot be solved?