Why 1 store will eventually become cannon fodder in JD.COM. COM？

This question is tendentious. It seems that it has been conclusively said that Store 1 was only replaced by JD.COM sooner or later, and it has progressed to the stage of asking about the reasons for the replacement. Despite the serious business homogeneity between Store 1 and JD.COM, it is difficult to take a positive view of its development based on its uncertainties.

For example, his family is addicted to all kinds of simple and rude behaviors of entering the business.

Take my own personal experience as an example. One afternoon, my family and I suddenly received a short message from store 1 on our mobile phones: Dear customer, your order 123456789 has been delivered, please check it (to the effect). I'm surprised. I try not to lose my family these days. Why did I get another order? Moreover, even my family received text messages saying that I haven't used their account to buy Dongdong for a long time. The first reaction is fraud. But it's right to call customer service several times. Are there pseudo base stations and fake mobile phones now? I don't understand. This morning, taking advantage of the leadership brainstorming meeting, I quickly secretly did some private work and made a phone call to find out. It is a terrible thing to ask. When looking up the order number in the newspaper, the customer service staff said categorically that I bought 28.9 Dongdong in the "five cents" store and was sending it to the room of an office building. I thought the phone number and the consignee were both me, word for word. I haven't heard of the address of Nima. I'm not Lei Feng. Will I buy a bunch of Dongdong from my own pocket for strangers to eat? There are important clues here, so please pay attention.

While asking the customer service to check how many orders have been received at this address recently, that is, how many times I have been Lei Feng, I quickly logged into my Alipay, because the customer service staff said that all orders were paid by Alipay, and none of them were cash on delivery, that is to say, Lei Feng was fixed. Just watch the computer when arranging flowers, and see what is real-time. Facts have proved that this also played an important role in solving the case later.

The result is very strange. I checked on Alipay, and there is no record of payment in Shenma 1 store recently. In particular, customer service is required to provide a pair of payment times for the previous order. My Alipay is a standard inaction. This is it. This is why. So the sword went sideways, looking for another clue, and reported a family member's mobile phone number for the customer service staff to check the bill. The result is 80,000 miles a day, and it is sent directly to Guangdong. The problem is the same as above. Both the mobile phone number and the consignee's name are family members. As an authentic old Beijing, the speaker has never been to Guangdong, ok! ?

Customer service checked, and I'm not idle. I quickly logged in the account number of the store 1 that I usually use, mine and my family's. As before, there is no record of any purchase, but Ke taught us that there is only one truth!

Mr. Ma Lao said: "If there is a profit of 65,438+00%, capital is guaranteed to be used everywhere; With a profit of 20%, capital will be active; With 50% profit, capital will take risks; For the profit of 100%, capital dares to trample on all human laws; With a profit of 300%, capital dares to commit any crime, even risking being strangled. "

There is no love and hate for no reason, and there is no command for no reason. Think about it, my own name, mobile phone number, completely unfamiliar address, no payment record, and my user name is not my user name. Is the store that placed the order the one where I once had a purchase record? ! To sum up, Jenima is a red fruit in the list. As the saying goes, people are afraid of being famous and I am afraid of being strong. As a person who loves online shopping, it is estimated that all the express company outlets near my home have a number. I don't think any company of that size knows me. So, the problem is coming. Brush the bill to buy the courier number, or the merchants who settled in 1 shop colluded with the courier company. The merchant dug up a bunch of names and phone numbers of customers who had bought things in his house before, and the courier company sold them a bunch of single numbers. The two orders complement each other and the order is successful. How else can you explain that an order sent to an office building is addressed to a recipient who does not exist in the office building? Send it there. Who will receive it? If it's sent to home, that's fine, even if it says Zhang Xiaoming, Li Laosan, Li Lei and Han Meimei, as long as it can be sent to knock knock. It is absolutely impossible to send it to the office building, at least the front desk will not allow it! Of course, after thinking it over, I also explained the so-called truth to customer service MM in detail, and finally solemnly complained to Store 1 about the merchants involved in the order. Of course, it is estimated that there is no result.

Although it was a false alarm, I still want to remind the students who have received this kind of message. Of course, the premise is that if you can understand this stuff, if you receive the message, don't be nervous. Call the customer service first to quote the order number and ask the consignee for information. At the same time, carefully check the account of the next store 1 and the payment record of Alipay. If there is no expenditure, then it is estimated that the only answer is that you, like me, have joined the army of brushing bills.

Of course, after this incident, I became more mature and threw up with clenched fists. At least in the future, when it is inconvenient for me to go downstairs to pick up the goods, I will ask the courier brother to climb the stairs (there is no elevator in our building) to deliver the goods home. I don't feel guilty at all Think about it, I don't know how much money you earned from me. The most hateful thing is that you didn't give me a penny! ! Hu Kan belongs to Hu Kan, so I suggest that Store 1 should really make efforts to rectify. Otherwise, serious customers will go to the industry and commerce and consumer associations on the same day, and you can just send a Dora who is much bigger than the customer to meet the expenses of those institutions. What, you said it was all done by the resident merchants, and there was nothing we could do? I knew you'd say that, dear. You can't sit on the floor and collect store fees every day, and you can't impose all kinds of fines on merchants in the name of swiping bills. Write here and think about the year-end bonus of your executives! In the worst case, you can also force each merchant to notify the consignee by SMS when delivering the goods. Of course, the SMS platform must be used in your home, so there is no explanation for earning some communication fees. Mainly to make an innocent customer like me realize that even if only one of ten customers keeps calling to ask questions, it can hit many businesses.

Finally, what is the result of tossing a coin on it? As a result, Store 1 did not impose any punishment on the merchants who swiped the bill, and has closed their personal accounts. So for this kind of company, do you think his family is serious and honest and has a future? Of course, the answer is no, and it is not surprising that such a company will be destroyed by cannon fodder if it develops worse and worse!