City government complaint hotline?

12345, namely 12345, refers to the public service platform established by local municipal people's governments, which consists of telephone number 12345, mayor's mailbox, SMS, mobile phone client, Weibo and WeChat. , and specializes in accepting hotline matters. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Hotline 12345 integrates the non-emergency government hotlines set up by all levels and departments, and provides services such as business inquiry, consultation, complaints, help-seeking, public services, opinions and suggestions collection, and public opinion surveys. According to the principle of "combined answer". 12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, and submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and actively accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to perform their duties conscientiously and ensure that the masses demand that "everything is echoed and everything is implemented".