What did Sichuan Airlines say in response to the news of flight cancellation?

According to the news of @ Sichuan Airlines on April 30th, this morning, some passengers reported that they received a flight cancellation message that was inconsistent with the facts. The company is currently conducting an investigation. At present, all flights of Sichuan Airlines are operating normally today, and passengers can travel normally as planned. We apologize for the inconvenience.

Up to now, the number of topics read by # Sichuan Airlines SMS # has exceeded 8.25 million. "Suddenly SMS flight cancelled in the early morning"-Many netizens reported that they suddenly received SMS messages about flight cancellation, involving flights in Changsha, Chengdu and Nanjing.

A netizen said, "The morning news said that the flight was cancelled, and the airlines displayed the cancellation vertically and horizontally. Then Ctrip also prompted me to cancel, saying that the airline has confirmed the cancellation, and it is possible to cancel it by clicking in. Call the airline and say you haven't received the cancellation notice. Open the Weibo and brush it. It turns out that everyone has this situation. "

Sichuan Airlines Oolong flight is cancelled, and the loss is borne by the airline:

According to Chuanguan News, Liu Xiu, a second-class lawyer and partner of Taihetai Law Firm, said that the relationship between consumers and airlines has been established, and airlines should fulfill their contractual obligations according to law, including collateral obligations such as notification.

Because of the cancellation of the official app notice of the airline, if the consumer cancels the flight or re-selects other flights due to "fake SMS", the airline shall bear the liability for breach of contract and compensate the consumer for the loss. ? Consumers can negotiate with the airline's customer service first. If you can't reach an agreement, you can complain to the Consumers Association? Or bring a lawsuit to the people's court for settlement.

In addition, Huang Sha, a lawyer of Sichuan Juheng Law Firm, also said that airlines should provide free relief for passengers who buy tickets by mistake (such as misspelling their names or buying tickets repeatedly).

When defining the wrong purchase behavior of passengers, we should grasp the principles of rationality and tolerance. If the airline can't prove that the passenger is not wrong, it should be regarded as a wrong purchase and provide free refund and other services. ? Huang Sha said that passengers who bought the wrong ticket can apply for a free refund.