National promotion of 12110

In May 2012, a Weibo post about "How to call the police via SMS" was frequently forwarded on the Internet. Some netizens said, "The national unified SMS alarm number is 12110 plus the last three digits of the local telephone area code. For example: Dongguan area is 12110769, Zhengzhou area is 12110371." Can you really call the police by sending text messages?

In this regard, Cheng Renhua, deputy director of the General Office of the Ministry of Public Security and director of the command center, said that as early as 2008, the Ministry of Public Security determined "12110" as the unified public welfare SMS alarm number for public security agencies across the country.

But why is the alarm number that has been established for so many years not widely known by the society? Cheng Renhua explained that this was entirely a technical issue: due to restrictions from communication operators, "12110" could not be promoted nationwide and was only piloted in some provinces, autonomous regions and municipalities.

Cheng Renhua said that at that time, there were serious cases of text message loss and text message delay.

There is another problem in the actual operation of 12110, which is: when dialing 110, the police call is usually connected to the nearest local public security command center. However, mobile text messages cannot do this. Since the location of the incident is not clear, the responding police officer needs to re-inquire about the location before transferring the incident to the police. This not only affects the speed of the police's handling, but also is not conducive to the public's timely access to rescue or help. In response to this situation, the Zhejiang Provincial Public Security Department came up with a good idea. In 2009, they launched an SMS alarm service of 12110 + the last three digits of the local telephone area code, allowing the local police to receive police information as soon as possible.

Cheng Renhua said that Zhejiang has a better approach, which is to use 1211the tail number of the area code. For example, Hangzhou is 1211571. In this way, the text message can be sent directly to the local public security bureau, which is convenient Provide effective services to callers faster and better.

After several years of development, technology has basically achieved a breakthrough. Therefore, the Ministry of Public Security has decided to launch the 12110 SMS alarm service nationwide today. However, there is one problem that has not yet been solved, which is the issue of cost. SMS alarms are charged. Telecom operators charge 10 cents per message. We are negotiating with the operators and hope to make this matter free of charge.