Once the mobile phone is charged, the screen will not work. What should I do?

How to deal with the insensitivity of vivo mobile phone screen;

1, confirm the ambient temperature.

If the ambient temperature of the mobile phone is too low, it may affect the touch screen effect. It is recommended to keep the mobile phone at 0℃~35℃.

2. Turn on the barrier-free intercom mode by mistake.

If the intercom mode is turned on, the touch screen mode will change, and the screen will display a green box when touching the screen. You can press and hold the volume up key and down key for 3 seconds at the same time to exit the intercom mode, or double-click Settings-Double-click More Settings-Slide two fingers to the auxiliary function-Double-click the auxiliary function-Double-click to turn off the intercom.

3, a key to accelerate the deletion of background programs

If there are too many background programs, or there are abnormal programs residing in the background, it may affect the touch screen effect. It is recommended that you speed up or clean up the background program with one click and try again.

* Note: Please check whether the "one-button screen lock" application is installed. Some third-party "one-button screen lock" software will conflict with the system's own screen lock, leading to jumping around, such as jumping to the screen lock interface. It is recommended to uninstall the third-party "one-button screen lock" software.

4. Are there any liquids or stains on your fingers or screen?

Liquid or stains on the finger or screen will affect the sensitivity of the touch screen. It is recommended to clean with a clean dry cloth and try again.

5, check the film

If you use non-original film, it may affect the touch screen effect. I suggest you try to remove the film or go to the customer service center to re-film it.

6. Replace the standard charger or data cable.

If a non-standard charger is used, the touch screen function of the mobile phone may be affected when charging. It is recommended to use standard charger and data cable to charge.

7, restart the phone

Please restart the phone or force it to try to see if it is back to normal.

Forced restart method:

20/KLOC-models launched before September, 2007 (models before X20): Press and hold the "power button" 12 seconds or more.

20/KLOC-models and new models (X20 and later models) launched after September 0/7: Press and hold the "power button"+"volume down button" 10 second at the same time.

NEX 3/NEX 3S: Press and hold the top round key for more than 10 second.

8. Upgrade the system version

The new version improves the compatibility and stability, and can upgrade the viewing system.

9. Check whether a single software or all software is insensitive to the touch screen in a fixed area.

Single software is insensitive to touch in this respect: it is generally due to software incompatibility. It is recommended to go to the app store to upgrade the software and give feedback to the software customer service.

All software is not sensitive to touch in the same location: the screen may malfunction. Please bring the purchase voucher and mobile phone to the vivo customer service center for testing, enter the browser to search for official website-Service-Service Center-View All-select provinces and cities to inquire about the address and contact information of local service centers.