12 135 how to cancel reporting?

123 15 platform complaints are different, and the cancellation methods are also different:

1. If the consumer complains by phone, just dial the platform 123 15.

2. If you complain through WeChat applet, there is an option to cancel the complaint on the page generated after the complaint, just click;

3. If you make a complaint through the webpage of 123 15 platform, you will still have the option to cancel the complaint after the complaint, just click.

4. If you are told that the report can't be revoked, it may be that the reported matter has violated the relevant regulations after investigation by the staff, or it has been illegally filed for review, so it can't be revoked, because the reported matter will enter the corresponding handling procedures. At this time, the reporter does not have to worry, just wait for the follow-up results.

123 15 platform complaints are as follows:

1, through 123 15 network platform, 123 15 call center, 123 15 applet,123/kloc.

2, through the examination and approval, to the relevant departments or other functional departments;

3. Verification of complaints and reports;

4, major complaints immediately reported to the higher authorities, local governments, super-functional, super-regional complaints within 5 days after the report will not be accepted and explain the reasons;

5. Investigation and handling, filing investigation, mediation and mediation are ineffective, so it is suggested to find another way to solve them.

To sum up, consumer rights complaints have clear provisions on complaints or withdrawal in law, but the specific withdrawal process is not clear, so in general, telephone, internet, oral and written are all possible. However, reports of violations cannot be revoked.

Legal basis:

Measures of People's Republic of China (PRC) Administration for Industry and Commerce for Handling Consumer Complaints

Article 11

Consumer complaints shall meet the following requirements:

(a) there is a clear respondent;

(two) there are specific complaints, facts and reasons;

(3) It falls within the scope of duties of the administrative department for industry and commerce.

Article 12

If a consumer complains about the complaint platform by letter, fax, SMS, e-mail or 123 15 website, it shall specify: the name, address, telephone number and other contact information of the consumer; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Date of complaint, etc. If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.