What are the specific responsibilities of the management of large department stores?

What are the specific responsibilities of the management of large department stores? 1. Responsibilities of investment promotion positions;

2, the contract signing workflow;

3. Inform the supplier to enter the site for secondary decoration;

4. Purchase exhibition time;

5. Specification of contract management system;

6. Standardization of customer management system after entering the site;

7, customer access standards;

8. Find the workflow of developing new customers, give feedback after the invitation letter is sent out, and contact the merchants.

3, operation department, security department to do a good job of specific preparations before opening.

1. Pre-job standardized training for employees

2. Staff service standard training

3, the manager on duty job responsibilities

4, the manager on duty work norms and processes

5, the director on duty job responsibilities

6, director on duty work norms and processes

7. Job responsibilities and work specifications of shop assistants

8, security responsibilities and work specifications

9, emergency handling workflow and specification

10 customer complaint handling workflow and specification

1 1, work flow and specification of shifts on each floor.

12, site management specification

13, on-site health cleaning work flow and specification

14, job responsibilities and specifications of cleaning staff

15, site POP management standard

16, management standard for live background music

17, Code for Site Lighting Management

18, Management Specification for On-site Promotion Discount

19, warehouse management specification

20, warehouse controller's job responsibilities and specifications

2 1, cash management and workflow

22, management personnel training

23. Staff training

24, the floor manager assessment form

25, homework evaluation table

26, sales staff management diary

27. Basic knowledge of store management and display

28, shopping mall health \ lighting \ safety \ equipment assessment points

29, the basic principles of sales service.

30. Sales analysis (including gross profit margin \ turnover rate)

3 1, the store attracts customers.

32, warehouse log

33. Purchase Notice

34. Receiving goods

35, inventory card

36. Inventory record form

customer management

38, computer management system

39, computer job responsibilities

40, customer management norms

4, the planning department before the opening of the specific preparations.

1, responsibilities of each post;

2. Design and printing of investment promotion materials (plane);

3. Design of plane publicity column;

4. Company signs and elevator signs;

5. VI design of the company;

6. Paper advertising design is completed;

7. Large-scale investment promotion advertisements outside the shopping mall \ advertising banners outside the gate and on the roadside;

8, high-altitude balloons and banners, inflatable arches;

9. Design and completion of bus body advertisement;

10, and the shopping guide card indicates the layout of goods in the store;

1 1, POP is in the storage room;

12, design and charging standard of all light box advertisements;

13, employee badge design, clothing design;

14, opening ceremony, etiquette activities planning;

Planning of background music;

16, VIP card design and membership application;

17. Promotion activities before opening;

18, in-store return notice board;

19, holiday promotion plan;

20. Regular promotion plan;

2 1, TV advertisement design completed;

22, broadcast channel advertising design is completed;

23, magazine advertising design is completed;

24, competition and lottery promotion plan;

25. Gift promotion plan;

26. Business Travel Promotion Plan;

27. Joint promotion plan;

28. Emotional improvement plan;

29. Online promotion plan;

30. Public relations promotion plan.

5, the personnel administration department before the opening of the specific preparations

1, personnel administration system;

2. Attendance rules and systems;

3 personnel management system;

4. Employee welfare system;

5. Administrative management system;

6. Regular meeting system;

7. Document management system;

8. Telephone \ fax machine \ copier management system;

9. Confidentiality system;

10, travel expense reimbursement system;

1 1, employee recruitment system;

12, the working system of employees before and after employment;

13, employee recruitment \ employment \ dismissal \ promotion system;

14, employee leave \ leave \ compensatory leave system;

15, corporate culture system;

16, on-the-job training plan;

17, assessment reward and punishment system;

18, employment policy;

19, source of manpower;

20. recruitment tools;

2 1, interview procedure;

22. Manpower maintenance;

23, performance appraisal workflow;

24, the front desk reception job responsibilities and work specifications;

25, cleaning staff's job responsibilities and work specifications;

26, the administrative personnel manager job responsibilities;

27, computer management system;

28, office supplies and consumables management system.

6, the finance department before the opening of the specific preparations

1, the responsibilities of the financial manager;

2. Accounting responsibilities of the finance department;

3, the finance department cashier responsibilities;

4, the financial sector cash management norms;

5, the financial department travel subsidy system;

6, the finance department loan management system;

7. Reimbursement management system of finance department;

8, the finance department to check the use and cash management system;

9, the finance department contract management system;

10, customer settlement management system;

1 1, formulate basic revenue and expenditure procedures;

12, Bank Deposit \ Notes Receivable \ Notes Payable Management System

13, A/R \ A/P management system;

14, inventory management system;

15, capital operation plan;

16, daily bank balance table;

17, weekly cash balance statement;

18, weekly fund dispatching forecast table;

19, daily cash balance table;

20, monthly fund scheduling forecast table;

2 1, business development plan;

22, accounting regulations

7. Specific preparations before the opening of the property department

1, site work management specification of property department;

2, the property manager's workflow and standards;

3. Work flow and standards of plumbers in the property department;

4, the early renovation project progress monitoring and coordination

5. Lease transaction management and tenant adjustment; Formulate rent policy and collection plan;

6. Late property management.

8. Work content before and after opening

1, fashion show investment promotion;

1, unified selection of company employees;

2. Determine the employee handbook and contact the printer;

3. The decoration instructions are printed;

4. Planning of 4.VIP membership plan;

5. The contracted manufacturer starts to make renderings and construction drawings.

6. Complete the design of forms and forms required by the Finance Department.

7. The planning of the opening promotion plan begins;

8. Complete the design of various forms required by the Administration Department.

9. Complete the review and approval of the manufacturer's drawings;

10. The modification and improvement of the opening promotion plan have been completed;

1 1, and the operation department, security guards and cleaning personnel are in place;

12, the merchants began to enter the site for decoration;

13, items of various departments began to be purchased and produced: transparent bags, background music;

14. Determine the opening promotion plan and start preparations;

15. Start debugging the guest facilities, toilet, tailor's room, staff dining room, fire control system, monitoring and sound system;

16, * * * coordinate with relevant departments;

17, all personnel of all departments are on duty;

19, the store entered a comprehensive cleaning;

20, commissioning and adjust to the best state;

2 1, employee work clothes are distributed;

22. Identify opening gifts and contact suppliers.

23, the purchase of various items in place (such as background music, transparent bag, etc.). );

24. The customer facilities, fire control system, monitoring, audio and debugging of the store have been completed;

25, decorate all acceptance;

26. Inform the merchants to put the goods on the dining table;

27, found the problem, coordinate the relationship between departments;

28. Invite personnel from relevant functional departments of * * * to participate in the opening ceremony of trial operation;

29. Invite etiquette companies to cooperate;

30. Opening ceremony.

The business manager of a large department store is responsible for arranging the floor manager to manage the shopping guides and salespeople who implement sales in the mall, implement the rules and regulations of the mall, and do some chores.

Which large department stores in China are currently using Kechuan Shopping Department Store Management System? Wangfujing Department Store, New World Department Store, Lebin Department Store, Pacific Department Store and other large department store chain enterprises are all using it. Among them, New World Department Store has fully adopted the information solution of Kechuan Department Store, and applied Kechuan Department Store Management System throughout the country, realizing the functions of nationwide networking, cross-store access to points, multi-point, point exchange and cross-store settlement.

Department store commodity management Department stores are organized by brands.

Cosmetics: cosmetics

Jewelry category:

Women's products: women's underwear, pajamas, women's miscellaneous, women's shoes, women's clothes, women's clothes, maternity clothes.

Leather category:

National costume category:

Watch category:-fashion merchandise list

Men's wear:-jeans-casual wear-men's shoes-men's miscellaneous.

Outdoor category:-outdoor leisure

Sporting goods: equipment, swimwear, sports bag, sportswear, sports shoes.

Perfume category:

Children: baby products-children's clothes-toys

Household items: household accessories-kitchen items-bedding.

Daily necessities:-small household appliances

Managing a large department store, the company organized a debate contest that supervision is more important than self-management: supervision is better than self-management, and it is necessary to grasp that human nature is evil; In other words, no one is perfect, and saints are also; This is also the original intention of laws and norms.

What are the daily work and responsibilities of the floor supervisor in department stores? Responsibilities of floor supervisor in department store

Daily work and job responsibilities:

1) ? Manage floors-supervise and inspect all floor operations, including shopping environment, merchandise display, warehouse management, personnel arrangement, etc. Make reports in time, reflect and report the sales, quality and price of related commodities to the boss. Assist superiors to review contract licensing information with suppliers, and collect, send and receive, approve, seal and file contract information.

2) Supervision work-? Play a good interpersonal relationship, motivate staff morale, coach and train subordinates.

3) Counter management-? Effectively arrange manpower, rest, overtime and assign work.

4) ? Meeting work-hold regular meetings with subordinates to understand customer trends, employee problems and work difficulties, improve sales efficiency and improve management.

5) ? Handle customer complaints-handle customer complaints, understand the reasons in time and seek solutions, and strive to make you feel at home.

6) ? Coordination-actively cooperate with other departments to implement company policies and complete various tasks assigned by the company.

7) ? Other work-complete any work assigned by the boss.

What management software do large department stores use now? You can try to use the E-cube management platform tool for development, which has good functions and can be used in LAN. The online version can enjoy information, including workflow, short message filling, BOM (bill of materials), automatic query and summary, and permission setting.

What management positions do department stores generally have, and what are their responsibilities? Write it briefly for reference only.

director of a workshop

Brand product manager

Customer Service Manager

Safety manager

Facility manager

manage