How to complain if you are insulted by Taobao sellers?

In response to this uncivilized behavior (abuse, intimidation, threats, etc. ) the seller, and the seller's transaction can not be negotiated, you can ask Taobao customer service to intervene in the transaction within the specified time.

Complaint process:

1. Members who log in to Taobao enter their username and password to log in to Taobao;

2. After entering the Taobao page, select "My Taobao";

3. Find the order you want to complain about in the order, and click "Complain about the merchant".

4. Select the type of complaint. If you are abused, you can choose to harass others. Fill in the complaint description, voucher, contact telephone number and other information as required.

5. Click "Submit" and wait for Taobao to handle it. The general processing time is 5-9 working days.

In order to maintain the order of Taobao trading and protect the legitimate rights and interests of users, this Taobao complaint rights protection rule is formulated in view of the violations in the trading process.

The whole complaint system consists of three parts: definition, complaint and punishment.

For disputes arising from online transactions, users can complain about their counterparties within 3 to 60 days of online transactions. The respondent shall make an explanation within 5 days after receiving the complaint and try to reach an understanding with the complainant.

Taobao will coordinate the handling on the basis of the other party's explanation. Users need to provide relevant evidence when submitting the above application. Complaints should be made in accordance with these rules. If users do not abide by these rules to make complaints, and there are malicious acts such as abuse, slander, revenge and slander, Taobao has the right to deal with the parties and reserves the right to accept complaints.