What should I do if the mobile phone information is not received?

If you use a vivo mobile phone, you can check it by the following methods:

1. Some short messages cannot be received

1. Check whether the number blacklist is set in the harassment information interception

Enter the information APP-- circle icon in the upper right corner-harassment information interception-blacklist management-number blacklist. If the number is added, Incoming calls and messages will be intercepted

2. Check whether there is any third-party housekeeper software to intercept short messages

Some security management software will intelligently filter the received short messages, and it is recommended to make data backup and uninstall the application. These software lists are generally named after "XX housekeeper" or "XX security assistant";

3. Please check if you just can't receive the SMS sent by Apple.

If you just can't receive the SMS sent by Apple, you can receive the information sent by other mobile phones, probably because the phone number was bound to Apple device before, and the other party sent iMessage instead of ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the Apple device. The specific steps are subject to Apple's official instructions.

4. Check whether the short message contains sensitive words, which makes the mobile phone unable to receive it

Please ask the other party to use test short messages, such as sending: thank you, to check whether it can be received normally. If it can be received normally, it means that the short message sent before may contain sensitive words.

2. All the short messages can't be received

1. You can try to switch the airplane mode, or restart the phone, and then try again after triggering the network.

2. The third-party SMS APP may have compatibility reasons, so it is recommended to use the SMS APP that comes with the system. Enter Settings-Applications and Permissions-Permissions Management-Permissions-Default Application Settings-Information, and set it as Information.

3. It is recommended to put the SIM card on other mobile phones to receive the SMS test. If you still can't receive SMS, it is recommended to consult the customer service of the operator.

4. Go to Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore all settings and follow the screen prompts.

note: this operation will not delete the software or files, but only reset all the setting options; For data security, important data can be backed up before operation.

you can enter the cloud service-device cloud backup-backup data type-system data-return-and immediately back up some backup system settings and desktop layout; Cloud service-data synchronization-Turn on WLAN and Bluetooth to synchronize data to the cloud service.

graphic link: webpage link

if you have more questions, you can enter vivo official website-mine-online customer service-slide to the bottom-online customer service-enter manual customer service to enter for consultation.