The goods have been delivered. Can I get a refund?

Items that have been shipped can apply for a refund. If the goods are in the state of waiting for delivery, you can apply for a refund immediately. However, if the goods have been collected and loaded by the courier, you must wait until you receive the goods before you can apply for a refund.

1. Can I get a refund after delivery?

Items that have been shipped can apply for a refund.

If the goods are in the state of waiting for delivery, you can apply for a refund immediately. However, if the goods have been collected and loaded by the courier, you must wait until you receive the goods before you can apply for a refund.

Second, apply for a refund operation steps:

1. Log in to "My Taobao" and find all my orders in my Taobao.

2. After clicking on all orders, find the order and click Refund.

3. Select the service type and refund reason, and submit the application.

3. If the seller refuses during the refund process and the two parties cannot reach an agreement through negotiation, you can click "Ask Taobao customer service to intervene".

If you apply for "asking Taobao to intervene", the system will give you and the seller a three-day proof period, and Taobao will review the proof after the proof is completed. (If the buyer needs proof, it will give the seller 24 hours after the proof is completed. If it still cannot be solved, Taobao will review the proof).

Starting from the voucher review, Taobao will generally give handling opinions within 4-6 working days (excluding weekends and holidays). Please pay attention to the changes of the page and Want Want in time. Please leave a message on the page if you have any new feedback.