Hello! I bought Samsung GALAXY GRAND2 G7 106, but I don't know why the ringtone of SMS still vibrates.

If there is no ring when you make a call, we suggest that you:

1. Please check whether the phone is in mute or vibration mode. Operation: standby interface-pull down the screen top curtain-find the sound icon-click the icon to switch to sound mode.

2. Adjust the ringtone size: Set-Sound-Volume-ringtone (incoming call volume) and slide to the maximum.

3. Check whether there is sound in the setting menu. If there is a sound, it is recommended to try to change other ringtones.

4. Restart the phone.

5. If your mobile phone supports the function of turning off all sounds, it is recommended to go to Settings-Auxiliary Functions-Turn off all sounds-uncheck it.

6. If it is invalid, please back up the information (contacts, text messages, pictures, etc.). ) in the phone, and then restore the factory settings (Settings-Reset/Privacy/Personal-Restore the factory settings).

If the problem still exists, please take the purchase invoice, maintenance card and machine to the Samsung service center, and the professional after-sales engineer will help you test it.

It is recommended that you apply for "booking to the store" in Samsung official website and enjoy priority maintenance service:/pre-order.

After the appointment is successful, please bring your machine, invoice and warranty card to the service center you reserved on time.

If you have any comments, suggestions and comments, please click: support.samsung.com.cn/survey.