How to exchange goods at Le Bee Network! Is it sent to the exchange by express?

1. To apply for a refund, you can contact our customer service by phone, email or online application.

Customer service telephone number: 400 0001818/021-3918 3333; E-mail :service@lafaso.com;

To apply for returning goods online, please log in to "My Account-My Honeycomb" and select "Return/Complaint", and provide your order number or member information, reasons for returning goods and contact information. We will try our best to solve the related problems for you.

2. When returning goods, if there are gifts in the order, please return them together.

3. In case of allergic problems, you need to provide relevant certificates from 3A hospitals for returning goods.

4. For the return of clothing products, the tag must be intact and cannot be disassembled (the close-fitting clothes cannot be returned without quality problems).

5. The return process of pre-sold goods shall be subject to the detailed rules of pre-sale activities.

Second, the 45-day unconditional return policy is not supported.

1, any goods not sold by Le Bee Network;

2. Commodities with quality problems due to abnormal use and storage;

3. The return period of clothing and shoes bags is 7 days;

4. The outer packaging, accessories, gifts (coupons) of the goods (to be returned together with the main goods) and instructions are incomplete; Invoice (voucher) is lost or altered;

5. The goods in the gift package or suit cannot be partially returned.

6. Once the close-fitting clothes are worn without quality problems, they cannot be returned, and once the food packaging is opened, they cannot be returned;

7. Family planning sex toys belong to personal hygiene products, and once they are used without quality problems, they cannot be returned.

8. Goods damaged due to personal reasons (such as self-modification, washing pollution, leather oiling, embroidery, long-term wearing, etc.). ) and incidental cosmetics, perfumes, smells, etc. Will not be returned.

9. Goods sold in the customs clearance area with damaged packages, goods close to the shelf life and dumped goods after customs clearance will not be returned.

10, which exceeds the promised return period of the website.

1 1, luxury brand goods may not enjoy this policy, please pay attention to the "Special Notes" page.

12, please check the jewelry clearly when the customer accepts it. Once sold, wear, scratches, deformation and other problems that damage the appearance of the goods will not be returned.

Third, the regression zone.

Le Bee Network has opened door-to-door pick-up refund in 9 cities across the country, and 45 cities have opened door-to-door pick-up service. Details are as follows:

Time limit of the service area (the area where the receiving address is located) of the return method.

Pick up the goods at home and get a refund.

(Cash on delivery orders only)

Beijing, Shanghai, Guangzhou, Shenzhen, Suzhou, Wuxi, Nanjing, Hangzhou and Tianjin.

Within two working days after the application is confirmed.

Pick up the goods at home

Beijing, Shanghai, Guangzhou, Shenzhen, Foshan, Dongguan, Zhongshan, Suzhou, Wuxi, Nanjing, Xuzhou, Changzhou, Nantong, Hangzhou, Ningbo, Wenzhou, Jiaxing, Shaoxing, Jinhua, Tianjin, Shijiazhuang, Baoding, Shenyang, Dalian, Changchun, Harbin, Jinan, Qingdao, Yantai, Zibo, Weifang and Taiyuan.

Within 3 working days after the application is confirmed.

Customer help to send back

In addition to the above areas, customers also need help to return to the warehouse of Le Bee Network when returning goods.

Note: For goods-for-goods orders, the delivery time of the new order shall prevail. Please refer to the delivery time and freight of the website help center for specific time.

Fourth, the return instructions

Fee Schedule

1, pick up the goods at home

You can pick up the goods for free because of the return or exchange of Le Bee Network. If the goods are returned or exchanged for reasons other than Le Bee Network, the delivery fee shall be borne by the customer. Beijing, Shanghai, Guangzhou, Chengdu and 5 yuan/single, other regions 10 yuan/single.

2. Non-door pick-up (customer helps to send it back)

If you want to return or exchange goods due to Le Bee Network, you need help mailing. We will reimburse you for mailing expenses (up to 20 yuan), which will be credited to your designated bank account. (Please inform the customer service of your account number when applying for refund or replacement); If the goods are returned or exchanged for reasons other than Le Bee Network, the surface mail/express delivery fee shall be borne by the customer.

The receiving address when the customer helps to send it back.

1. Send it back by parcel post.

Fill in the mailing address:

E-mail box of Le Bee Network Beijing Warehouse: Beijing 102300 E-mail box four boxes Le Bee Network Zip code: 102300

E-mail box of Lefeng.com Shanghai Warehouse: No.001of Zhangjiagang Post Office, postal code: 2 15600.

Remarks: Please fill in the mailbox of Shanghai warehouse when the delivery note of Guangzhou warehouse is sent back to Le Bee Network warehouse by surface mail.

Please fill in the email address of Beijing warehouse when the delivery note of Chengdu warehouse is sent back to Le Bee Network warehouse by surface mail.

2. Send it back by express.

Fill in the mailing address:

Lefeng.com Beijing Warehouse Address: No.576, Shunping Road, Shunyi District, Beijing (Airport North Street 10) Lefeng.com, Hangzhou Steel Logistics Park.

Shanghai Warehouse Address: Shanghai Logistics Center of Le Bee Network, No.350 Nakagawaji, Jiading District, Shanghai.

Remarks: Please fill in the address of Shanghai warehouse when the delivery note of Guangzhou warehouse is sent back to Le Bee Network warehouse by express delivery.

Please fill in the address of Beijing warehouse when the delivery note of Chengdu warehouse is sent back to Le Bee Network warehouse by express delivery.

Note: When returning goods, please send the goods back to the "delivery warehouse". After opening the order details on the My Orders page, you can view the delivery warehouse corresponding to the order.

As shown in the figure below:

Verb (short for verb) store return policy

(This policy only applies to "in-store" goods, and in-store operators will provide customers with return and exchange services. )

1. Return prompt:

If the goods meet all the following conditions, you can apply to the store for a return.

1, the actual payment price of the goods is not higher than 20,000 yuan;

2. Make a return request within 7 days from the date when the goods are sold (subject to the actual receipt date of the goods);

3, the goods have not been used, the appearance is brand new, and the original appearance is original;

4, commodity packaging intact, brand original packaging and anti-counterfeiting labels, tags are not damaged, deformed, removed;

5. Complete information of all accessories of the goods (such as product identification, packaging, tag, three-guarantee card, instruction manual, invoice, gifts, accessories, etc.). );

6. It is not a special commodity (see "Special Description" for special commodities);

7. For packaged goods or combined sales goods, it is impossible to return some goods to you;

8. If the customer subjectively thinks about color, size, preference, style, etc. The customer shall be responsible for the return of the goods that are different from the expected ones after receiving them.

delivery cost

Second, the return situation tips

When the goods do not meet any of the following conditions, our store will not accept returns.

1, the actual payment amount of the ordered goods is not less than 20,000 yuan.

2. The goods have been signed, indicating that the quantity, appearance, packaging and quality of the goods are recognized; If the goods are damaged or the quantity does not match after signing.

If a return request is made, the store has the right not to accept the return request on this ground;

3. The commodity anti-counterfeiting mark is deformed, damaged or broken, which is different from the original appearance of the commodity;

4. Accessories of commodity products (logo, packaging, tag, three-package card, instruction manual, invoice, gift, etc.). ) are gone;

5. The original sealed package or seal of the commodity is unpacked, displaced or torn;

6. The original package of the sealed goods is opened;

7. Personal care products, personal clothing (bras, underwear, stockings, household clothes), scarves/scarves, stationery, watches and special commodities (see "Special Instructions" for special commodities);

8. Some goods in the gift package or suit;

9. Orders that have been received for more than 7 days.

Third, specify

"Special commodity" refers to:

1) The product prompt is the product under any promotion, special price or broken code.

2) Hermes, Chanel, Louis Vuitton, Rolex, Omega,

All series products of IWC and Tudor do not support return after receipt.