During the epidemic, the express delivery has not been delivered, what should I do?

Hello, during the epidemic, the express delivery was not picked up. You can make a call. If you don’t have time to pick it up yourself, call them and ask them to keep it for you. Because you are affected, you cannot go out. They will also understand. If they don't keep it for you, you can click to return it and contact customer service to return it

During the epidemic, the package was stranded halfway, but due to time reasons, the order was automatically traded successfully when the time came. But if you haven’t received the express delivery, we can handle it through the following methods!

The first one is to find the seller directly, pay attention to find the manual customer service, and then notify that your package has been detained at the transfer station for a long time, and the logistics information has not been updated for a long time, so you have not received the package.

The second is to find a transaction link for the purchased product, click to apply for after-sales processing, and select the reason for the refund because the express delivery has not been delivered. The customer service will also handle it after seeing your demand. Generally, the courier company will verify and agree to a refund, then you can choose to place an order again. Please note that after placing an order again, be sure to consult the seller which courier company is used to see if it can be delivered smoothly!

The third is that if you really want it, you can inform the seller and let the seller check and coordinate with the express company! You need to wait a few more days and always pay attention to changes in logistics information. In short, if the goods are not received during the epidemic, a refund can be processed even if the transaction is successful.

Whether you wait or apply for after-sales service, it is recommended that you make a refund first and choose a new seller. After all, packages that have not been updated with logistics information may have been lost. No one wants to wait too long to buy a product, no. ?