E06 What if the smart card is not authorized?

Enter the encrypted card number and click the "resend authorization" button.

The encryption authorization of HuHutong set-top box will be updated regularly. If you don't turn it on for a long time, the authorization will be lost, and the prompt "E04, this channel is not authorized" will appear, so you can't watch it normally.

If this prompt appears, please keep the set-top box turned on, pay attention to and enter the official account of WeChat in the satellite live broadcast center, select forwarding authorization in the member area, enter the encrypted card number, and click the "Forward Authorization" button. Or edit the short message: 04# encrypted Kaka number, send it to 0 1067689456, and wait patiently until it returns to normal.

Extended data:

Provisions on relevant requirements for the use of household registration:

1. The set-top box has the function of position locking, so it can only be watched normally at the initial installation place, and moving the set-top box without authorization will affect the normal viewing; The small antenna behind the set-top box needs to be tightened and upright, otherwise it will affect the normal viewing.

2. When the set-top box needs to be replaced due to the set-top box failure, the original account opening and joining service outlets must implement standardized operation through the "replace set-top box" function of the user management system. At the same time, they must keep the set-top box on and receive the equipment replacement instructions issued by the system to ensure that the set-top box without fault can continue to be used, reduce unnecessary losses and facilitate the smooth maintenance of the set-top box with fault.

3. When the encryption card needs to be replaced due to the failure of the encryption card, the original joining service outlets must contact the WeChat customer service staff of the call center through WeChat manual customer service, and implement standardized operation according to the tips of the customer service staff. At the same time, the set-top box must correctly insert a new encryption card, power up and receive the equipment replacement instruction sent by the system to ensure the smooth maintenance.

State Administration of Radio, Film and Television-Instructions for Users of Huhutong