Is there any solution to queue jumping?

Many people fall into two extremes when faced with queue jumping.

The first is the "beating" mode, to accuse the person who jumped in line, make his/her scandal public, and embarrass the other party. Or let those who maintain order govern them.

The second one is the "escape" mode, which is to turn a blind eye and tolerate it if you feel uncomfortable. Forget it, there is no need to argue with him/her; as long as he/she is not cutting in front of me, it has nothing to do with me. .

The above two are the most primitive thinking reactions of human beings when facing conflicts.

Human civilization is partly based on the third choice we have: using reason, combining human nature, and achieving better interaction and collaboration between people through communication.

A gentle but principled handling process

The following are some of the handling processes I have conceived for queue jumping. The goal of communication is to please jump in the queue without damaging the dignity of the queue jumper. Those who take the initiative to queue up at the back.

The specific steps are as follows:

1. Photograph evidence of queue jumping: When you find signs of queue jumping, decisively take out your mobile phone and film the whole process, about 1 minute before and after

2. Prove that you are a civilized queuer: Inform the people around you to communicate with the person who jumped in line and ask them to testify. It is best to take a short video of your location and the people around you (do not expose the identity of the people around you) Face, mainly the lower body is enough), ask the people next to you to say that you are queuing up here according to the rules.

3. Find the order maintenance personnel, show the video of queue jumping, and report the problem.

If the staff is willing to actively deal with it, they will ask the queue jumper to queue at the back.

If the staff is unwilling or hasty to deal with it, I will communicate with the person who jumped the queue. The communication method can be low-key, and don't yell to embarrass the other party or make yourself lose your grace; by guiding questions, let the queue jumpers receive education and learn to think from others' perspective.

4. Communicate in a gentle and principled manner:

A Ask the person who jumped in line what his name is to show respect

B Introduce yourself: I am in that position Yes, everyone around me can testify for me

C expressed that he understood why he jumped in line: the weather is so hot, there are so many people, and everyone wants to complete the nucleic acid test as soon as possible. We understand this very well, everyone is like this

D Guide to empathy: But if a few people suddenly jumped in front of you, what would you think?

E Show evidence of queue-jumping: My friend just sent me a short video. Please help me see if this is queue-jumping? He said he wanted to post it to Douyin, and I told him to wait.

F Guide to requeue: You have rich social experience, if the person just now really jumped in line. Could she go back over there and line up? (Give the other party 1 minute to respond)

G emphasizes the possible consequences if she does not queue up again: If she does not jump in line, I will go back and ask the friend who is planning to post on Douyin, if she can stop posting? He has a lot of fans, and many people saw it as soon as he posted it

Additional: several types of queue jumping

1. Gang introduction type

For example People I knew were queuing there, and then someone I knew came, and the group that was originally queuing took the initiative to bring in the queue jumper.

For this type of communication, it is better to introduce queue-jumpers, rather than direct queue-jumpers. Ask people to introduce people and persuade queue-jumpers to queue up. Because generally those who jump in line will be embarrassed when they see a short video of themselves being filmed.

2. Conversational type

The person who jumps in line will look docile and will not reject the person he or she is jumping in line with. He will take the initiative to chat and take advantage of the situation to jump in line.

For this type of communication, you can also consider communicating with the person who is jumping in line. He knows best that the other party is jumping in line, and will appropriately assist in negotiating with the person who jumped in line.

3. Turn a blind eye

The queue jumper jumps in while everyone is playing with their phones. The person who was jumped in line may not notice it at first, so you can consider communicating with them and providing greater support.