Taobao merchants never send text messages when exchanging goods.

Generally speaking, I don't mind exchanging goods. You can take a new photo and return it. If the new logistics has not been updated after the exchange, it means that the goods may not have been delivered yet, and you may have to wait, so personally, the best way is to take another photo and wait for this, and then urge the seller, or simply say that you don't want it and choose to return it directly.

If you can't handle it properly, you can choose to go to Taobao to apply for customer service intervention in Taobao. Xiao er usually solves this problem for our customers, because most of the responsibility lies with sellers and buyers. You can choose to exchange goods or return them.