12320 Why are you calling?

Timely investigation of personnel involved in epidemic risk is an important measure to prevent and control the epidemic. Since the outbreak of the epidemic, grassroots workers in Guangdong have conducted investigations on people at risk of the epidemic through office phones and personal mobile phones. Because of strange numbers, people refuse to answer or don't believe or cooperate, which is not conducive to the normal investigation.

In order to solve this problem, Guangdong relies on the national public health public welfare hotline 12320 as a special number for the investigation of epidemic risk groups, and has opened functions such as outgoing calls, automatic voice playback, SMS sending and telephone call back.

Service content:

12320 health hotline spreads health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for spreading health policy information and health and disease prevention knowledge; Accept public complaints and reports, initially form a mechanism for expressing demands, resolving contradictions and safeguarding rights and interests, and smooth the communication channels between the government and the public.

Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent; In many public health emergencies and major health activities, it has played a prominent role in public risk communication and public opinion monitoring. The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses.

Reference to the above content: Baidu Encyclopedia-12320