I am a Taobao shop and bought a coat. When I went out, the buyer said that the clothes were not suitable. Send a text message and threaten to make a bad review if you don't refund the full amount.

You can complain, but the seller has no effect on the buyer's complaint, and according to Taobao's proof requirements, SMS can't be used as a voucher. Another problem is that he sent you a text message, threatening to make a bad review without refund. Even if Taobao customer service accepts the letter, the bad review given by the buyer is not a malicious evaluation. You can look at the malicious evaluation rules to determine whether it is a malicious evaluation, not the event itself.

Then you need to know more. At the end of 20 12, Taobao has completely untied the favorable rate from the search ranking and activity participation qualification that affect the store weight. More specifically, how many bad reviews you have as a seller and who gave them to you will no longer have any impact on your business.

From the service point of view, after all, the seller does not want the buyer to accept a dress that he can't wear. Therefore, you can refer to the 7-day unreasonable return service rule, that is, the goods do not affect the secondary sales, and the buyer bears the delivery freight and return freight. This is a reasonable rule and common sense of regression. If the buyer can intimidate you into submission by giving you bad reviews, what should you do when the clothes he sends back affect the secondary sales? Poor evaluation is just a meaningless personal expression now, but if you have no bottom line, you have no principles, and without principles, your losses will be amplified.