The courier signed for it privately and did not receive the courier. What should I do?

1. If you don't receive the goods, you can apply for a refund.

2. It is suggested to try to contact the seller first, so that the seller can contact the logistics company to check and see what causes the failure to receive the goods.

If the seller can't give a satisfactory answer in case of improper negotiation, he can apply for a refund. If the seller refuses to apply for a refund, the buyer can continue to apply for a refund. The buyer needs to provide pictures of the transaction, Want Want chat records and other related documents, detailing the transaction and the specific content of the application. After the refund expires 15 days, please ask Taobao to intervene after the sale. After that, Taobao Xiaoer will award the responsibility to the seller and forcibly return the refund to the buyer to help the buyer complete the refund.

Extended data

About showing the receipt, but the goods have not been received yet.

1. If the goods show that they have been signed for, but you haven't actually received the goods, don't worry. Maybe the courier will send a text message to inform you to leave the parcel at the doorman, property management office, company front desk, supermarket, etc. Near your delivery address. If you can't find it, you can call the courier to verify the location of the package; If you haven't received it, I suggest you apply for a refund in time.

2. Warmly remind the seller that you have 10 days (express delivery 10 days, surface mail 30 days) to confirm whether you have received the goods. Please pay attention to the timeout to avoid the system automatically paying the seller. You can find the corresponding order in my Taobao 3 days before the timeout to extend the receiving time.

Taobao rules

Article 38?

After the buyer applies for a refund, it will be handled as follows:

1. If the seller refuses to refund, the buyer has the right to modify the refund agreement and ask Taobao to intervene or confirm the receipt. If the buyer fails to operate within seven days after the seller refuses to refund, the refund process will be closed and the transaction will proceed normally;

2. If the seller agrees to refund or fails to operate within five days, and the buyer is not required to return the goods, Taobao will inform Alipay to refund the buyer;

3. If the seller agrees to refund or fails to operate within five days and asks the buyer to return the goods, it shall be handled according to the following circumstances:?

(1) If the buyer fails to click Return within seven days, the refund process will be closed and the transaction will proceed normally; ?

(2) If the buyer clicks Return within seven days and the seller confirms receipt, Taobao will refund the buyer;

(3) If the buyer clicks to return the goods within seven days, returns the goods by express delivery within ten days and returns the goods by surface mail within thirty days, and the seller fails to confirm the receipt, Taobao will inform Alipay to refund the buyer.

References:

Taobao Service Center-The receipt is displayed, but the goods have not been received.

References:

Baidu Encyclopedia-Taobao Rules