Summary of our work in the first half of the year: five model articles

It is very important to write a work summary carefully. Work summary is not homework, can not be perfunctory, nor is it written for leaders. The most important thing is to sort out your own phased work and plan the future. The following is a summary of our work in the first half of the year, hoping to provide you with reference.

Summary of the bank's work in the first half of the year 1

Because of work needs, I worked as a department manager in the personal business department of the branch from the end of June 65438 to the beginning of June 65438. According to the working ideas of the Party Committee of the Bank and the current situation of personal business development in the sub-branch, the working direction of "paying attention to traditional business, paying close attention to new business and promoting steady and rapid growth of personal business income around new economic growth points" was established.

1. Promote the steady growth of deposits and loans.

Under the correct leadership of the Party Committee of the Bank, various labor competition activities such as "Spring Action" and "Summer Passion" have promoted the steady growth of savings deposits and personal loans. Thanks to the joint efforts of all employees, by the end of September, savings deposits had increased by RMB, RMB and RMB respectively on the basis of the balance at the beginning of the year, and completed 64% and 65,438+0% of the plans issued by the branch respectively.

Combined with the high-quality transport capacity of the Yangtze River waterway, and with the investigation of the three rural personal finance business department of the city branch, the Measures for the Administration of Personal Ship Mortgage Loan of the Agricultural Bank of China City Branch (Trial) was issued, and each branch became the first branch to offer personal ship mortgage loan. As a big water transportation county, we have a new economic profit growth point.

2. Promote the sustainable development of "agriculture, rural areas and farmers" and reduce the loan risks of "agriculture, rural areas and farmers".

We will continue to promote the work concerning agriculture, rural areas and farmers with the support of "Nongshangtong", "Huinong Card" and "micro-loans", collect 1202 1 household, organize a training meeting on the installation and use of Nongshangtong in April, install 60 Nongshangtong at one time, and open 202 1 micro-cash withdrawal Nongshangtong to broaden the card environment for Huinong Card.

Under the leadership of the president, we went to three rural outlets for a thorough investigation. In view of the current situation of "the growth of non-performing loans of small-scale agricultural loans" and the actual situation of farmers, the scheme of "prosecuting part, deterring part, collecting part at home and suspending part" was formulated and implemented to prevent the non-performing loans of small-scale agricultural loans from being blocked. Through various means, the county * * * recovered 6.5438+0.8 million yuan, and the non-performing rate was controlled below 5%.

3. Pay close attention to the development of new business and achieve zero breakthrough in wealth management products and gold sales.

In view of the new changes in the financial market and customer demand, we will promote the marketing of wealth management products from the interests of customers. First of all, I took the lead in marketing 2.5 million wealth management products, then formulated the reward method for wealth management products, and then explained the spirit of wealth management products to the director, lobby manager and account manager. At the beginning, every time there is a new wealth management product, the information and key points will be printed to the lobby manager Wang Xiaoyan and others, and marketing will be pushed away from point to point. By the end of September, * * * had sold wealth management products of RMB 39,465,438+RMB 600,000.

In view of the recovery of the gold market and the requirements of customers, the loan branch agreed that the branch business department should start the east wind of buying and selling physical gold, and with the support of the bank leaders, coordinated the internal departments of the banking regulatory bureau, the industrial and commercial bureau, the branch and so on, so that the branch business department could successfully sell physical gold in May, and organized the marketing of 65 1 gram of physical gold in the same month. In May and June, they all won the second place in the precious metal sales competition of the business outlets of the Third Agricultural Bank of China, with a prize of 3,000 yuan each.

4. Pay attention to the development of credit card business.

Strictly control the incremental quality of credit cards to avoid the phenomenon that "bad money drives out good money" in monetary science from happening to platinum credit card customers. For the existing platinum credit card customers, we should change the current situation of "re-issuing cards, ignoring management and neglecting education", sort out the original customer groups, pay equal attention to kindness and credibility, guide customers to use platinum credit cards correctly, spend money reasonably and earn points reasonably, and avoid malicious cash withdrawal and malicious overdraft. Give continuous use and appropriate increase to customers with high points, high installment and high contribution rate, and give credit relief and credit lock to customers with low points and no installment, so as to promote the benign, healthy and sustainable development of credit card business.

Under the correct leadership of the card department of the branch and the bank leaders, I led the account managers of the finance department and outlets to actively develop credit card installment repayment and credit card installment car purchase business. In May of _ _ _, the monthly installment amount of ABC was 2.3 million yuan, and the monthly number of new cars was 12, ranking second. In June, the monthly installment amount of the branch was 5.55 million yuan, and the number of new car months was 15, ranking second. In July, _ _ Sub-branch added 8.68 million yuan and 26 vehicles a month, ranking second, and was awarded 60,000 yuan by the branch to Agricultural Bank of China. This year's credit card business income increased by 6.5438+0.57 million yuan compared with the same period of last year, with an increase rate of 654.38+0.53%, which made a great contribution to the intermediary business income this year.

Summary of bank's work in the first half of the year II

With the formation of the diversified competition pattern of the main body of the banking system and the improvement of the capital market function, the competition for high-quality customers has become the focus of peer competition. At the same time, the increasingly diversified, comprehensive and personalized customer needs have created opportunities and challenges for the banking industry. In order to cope with the fierce competition, provide customers with higher-level and all-round services and improve their own benefits, we must establish a marketing team with quick response, high comprehensive quality and strong service awareness-account manager team. However, whether the members of the account manager team have strong business ability and service consciousness, and whether they really understand the responsibilities of the account manager, I think it needs further discussion. Here, I only learn from my study and talk about my personal thoughts on how to be a qualified account manager:

1. Account managers must have appropriate qualities.

The account manager is not only the representative of the relationship between the bank and its customers, but also the representative of the bank's external business. He not only needs to fully understand customers' needs and market products and businesses to them, but also needs to coordinate and organize all relevant departments and institutions of the bank to provide all-round financial services to customers, which requires good professional ethics and comprehensive ability. At work, we should always establish the idea of customer first, take the customer's affairs as our own business, think about what the customer thinks and worry about what the customer is anxious about.

1), with high sense of responsibility, good professional ethics and strong professionalism. Have a strong sense of responsibility and dedication, and at the same time take into account the interests of banks to meet customer service or requirements. Strictly keep the secrets of banks and customers.

2), should have a high professional quality and policy level. Familiar with and understand financial policies, legal knowledge and financial products, and constantly improve professional quality through on-the-job training, rotation training and internal training to meet the needs of business development.

3) Quick thinking, good at analyzing and finding problems. Have certain marketing skills and analytical planning ability.

4) Enthusiastic and cheerful, with strong research and coordination skills. I am good at expressing my own views and opinions, maintain a good working relationship with the management and business level of the bank, and have a strong team spirit.

5) Strong endurance and courage to overcome difficulties. Can go through hardships and enter thousands of households.

2. Account managers should be good at grasping market information and meeting customer needs in time.

As an account manager, you should have a clear mind and a keen sense of smell, capture all kinds of economic information in time, constantly analyze and study, find problems in time, and feed back information to promote the healthy development of banking business. We should pay attention to the research and development of the market, understand the economic development trends of national industries, industries, product policies and local governments through the internet and media, analyze the marketing environment of customers, investigate customers under the premise of grasping the objective environment, understand the laws of customer capital operation, determine marketing plans in time, and consolidate the financial strength of banks. Master the business dealings between commercial banks and customers and their proportion in our bank; At the same time, adhere to the customer-centered, clear the customer status and development plan, the customer's business quantity, quality, income, potential and demand in our bank, lock in the target customers and establish a good cooperative relationship.

3. The account manager should do a good job in customer marketing and customer maintenance.

As an "ambassador" with full authority to contact customers on behalf of the bank, the account manager should actively and frequently keep in touch with customers, discover their needs, guide their needs, give them timely satisfaction and provide them with "one-stop" service. For existing customers, account managers should keep in constant contact with them, and for potential customers, they should actively develop them. The main purpose of development is to market products and strive to achieve "win-win". According to the bank's management policy, business plan and post requirements for account managers, I put forward my own marketing direction, work objectives and operation plan through in-depth research on the market. First of all, based on the principle of "win-win between banks and enterprises", we should calculate the input-output accounts of banks, calculate the accounts for customers and design the most suitable financial product portfolio for customers; Secondly, subdivide customers, establish target markets and potential customers, and conduct all-round analysis and evaluation of customers. Keep in touch with customers at all times and mobilize customer resources, use effective communication means and communication strategies to keep in touch with customers, and conduct fruitful visits and observations on customers. Third, in the interaction with customers, account managers should actively promote bank products. Be good at discovering customers' business needs, and actively suggest and recommend applicable products to customers. Report to relevant departments in time if necessary, and actively explore the possibility of developing special products for them. Fourth, strengthen risk management and effectively monitor customer risks. Pay close attention to the changes in all aspects of customer production, operation and management and the flow of large amounts of funds. No matter what problems occur, they should be considered in connection with asset safety and measures should be taken in time. Establish and improve customer files and monitoring ledgers in accordance with regulations, collect and analyze data in time, and monitor customer credit status in real time; And do a good job in post-loan inspection and daily inspection, and timely collect loan interest and principal; Actively participate in enterprise management when necessary, assist enterprises to do a good job in production, operation and financial management, and minimize capital losses.

4. Account managers should constantly pay attention to financial innovation, increase quality services, and strive to achieve "win-win".

Thinking determines action, and action determines the result. Account managers must have a strong sense of innovation, which is mainly reflected in the development of customer market and the marketing of financial products. Quality service is embodied in brand-new customer service concept, all-round customer service content and modern service means. In order to enrich the simple and boring service work and truly embody the concept of customer first. In the process of contacting customers, account managers should keep in mind the development idea that "customers' needs are the work of account managers", be brave in innovation and creatively carry out their work, inject brotherhood into their work with sincerity, think for customers, solve their worries, meet their needs and care for their hearts. Tolerate customers with affection, understand customers with heart, touch customers with love, and develop customers with quality service.

According to different customers, we adopt different working methods and strive to provide customers with quality financial services. Customers will be moved by surprises when they receive flowers from us on their birthdays. If customers receive interesting information from us when they are upset, they will definitely put the unhappiness behind them for the time being and hold a little gratitude; When the customer is unfortunately lying in the hospital bed, he is even moved by the figure running upstairs and downstairs after we are busy ... Although everything is normal and simple, it will definitely win the support and understanding of the customer and promote the feelings between each other.

I think to be a qualified account manager, we should take risk prevention as the center, always run through the concept of taking customers as the center and building our own brand to cultivate our loyal customers, establish our own image and build our own brand, and finally achieve profitability.

Summary of banking work in the first half of the year

There are many memorable things for bank employees who are at the center of the reform wave, especially for me who work in the position of account manager. The competition made me feel the pressure from the beginning, that is, since then, I have more vitality in my heart, so I must work hard and live up to my mission. That's what I think and do. Over the past year, I have followed the pace of the department leadership in my work and worked hard to complete all the work around the key points of the department. With wisdom and sweat, with actions and effects, it embodies the spirit of dedication and selfless dedication.

Customer first, deposit as the center.

Due to the change of customer policy and unfair and vicious internal competition, my deposit has been greatly reduced. Up to now, my deposit task is still1600,000 yuan per day, and I personally withdraw 2.5 million yuan.

In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work.

I have been engaged in credit and deposit work in banks for more than ten years, and my ability to work independently is relatively comprehensive. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reforms in various stages. In order to live up to my mission and strive to complete the tasks assigned by my superiors, I, as the account manager of the customer, with the help of the department, boldly explore ideas, establish the idea of customer first, recruit different customers, adopt different working methods, and strive to provide quality financial services to customers. My understanding of work is that "the needs of customers are my work".

Open up new ideas, be brave in innovation and work creatively.

With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among banks is becoming increasingly fierce. In terms of business development, you have me and I have you. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development.

I think as an account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study the customers on the premise of grasping the objective environment, understand the operating rules of customers' funds through the research on customers, and strive to track the downstream funds from customers to our bank, so as to realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. In one of my customers this year, the capital flow is relatively large. In order to make its capital circulate in the body, I started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. Through many door-to-door contacts, all the infrastructure funds allocated by the unit were left in our account. In addition, in July this year, the municipal government asked the national treasury to take the initiative to contact the door when transferring the funds out of the commercial bank, and successfully retained the customer's funds in our bank.

Another example is to carry out health and fitness activities as a clue, which not only pushes the communication with customers to a deeper level, but also breaks the traditional public relations model and has received very good results in the work. In September this year, when I had a friendly exchange of skills with the relevant personnel of a real estate company, I learned that the customer wanted to auction some of his properties and worked actively to transfer the auction money of 5 million yuan to our bank smoothly.

I have a strong sense of professionalism and responsibility in my work. I work hard and actively. I never pick and choose, and I don't pick heavy ones. I can try my best to finish every job on time and with good quality. In my daily work, I always insist on high standards and strict demands on myself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, I will sacrifice my spare time, give up weekends and holidays, use all the time and opportunities to serve customers, make friends with customers and be friends that customers are willing to associate with. Through unremitting efforts,

Summary of banking work in the first half of the year

When the calendar was torn off page by page, leaving only the last page, a year passed unconsciously and quietly. This year, we drew the sky with a computer keyboard and pulled out 10,000 stars with abacus beads. We keep a happiness, a persistence and a harvest. Keep accounts, settle accounts, issue subpoenas, write account books and make statements every day; Although there are no outstanding achievements and earth-shattering undertakings, we are loyal to our duties. Over the past year, we have outlined the trajectory of life with this plain life and plain work, and gained the joy of harvest. In the past year, there was a lot of work worth summarizing:

I. Ideological and political aspects

Over the past year, I have persisted in studying various financial laws and regulations. Through continuous learning, my ideological and theoretical accomplishment has been further improved, and I have firmly established my outlook on life and values of serving the people wholeheartedly. Diligence and professional ethics are the guarantee for the smooth development and ultimate success of every job. Over the past year, I have consciously practiced the purpose of serving agriculture, countryside and farmers in action, completed every task with enthusiasm, enterprising, earnest and meticulous, strictly abided by various financial laws and regulations and various rules and regulations of the unit, earnestly fulfilled the responsibilities of "three irons, three modernizations", consciously operated by the rules, and United comrades and comrades in daily life.

Second, the main work

My work for 20__ years is mainly an integrated teller. First of all, I can constantly learn and accumulate experience in business knowledge and work skills. Through my own efforts, I have strong working ability and can calmly receive the consultation of depositors. In business skills, organization and management, comprehensive analysis ability, coordination ability, written language expression ability and so on. We have made great progress. In our work, we apply the most convenient and feasible methods to the business operation according to the business operation process and taking the customer's needs as the center.

Secondly, in terms of work attitude and hard work. I love my job, I can treat every task correctly and seriously, I can take the initiative in my work, I can participate in all kinds of business training organized by my unit, I can abide by the rules and regulations of regional banks, ensure attendance and make effective use of working hours. I use strict rules and regulations to restrain myself and improve myself. After studying the internal control system, the management of all aspects of the business has been further improved. With the division of labor within the Agricultural Bank of China becoming more and more detailed, the division of labor of our counter staff is becoming more and more detailed. In this year's work, I have got substantial learning and improvement, and my business operation is more rigorous. Establish customer information; Open a personal settlement account; For large cash withdrawal, I strictly follow the requirements of my superiors and the People's Bank of China, asking customers to provide relevant procedures and collect the required information; In the settlement, I strictly abide by the settlement system, so that "whoever puts money into his account, who controls it, the bank does not advance it"; In accounting, I adhere to the accounting system of "five without six in one" and earnestly perform the duties of a bookkeeper.

Third, in terms of quantity, quality, benefit and contribution, we can finish the established tasks in time and achieve the expected results. In our daily work, we can complete the tasks assigned by the bank with good quality and quantity, and we can also complete the tasks assigned by the sales department with good quality and quantity. At the same time, I also learned a lot of knowledge and exercised myself at work. After a year's unremitting efforts, my work level has been greatly improved, and I have made due contributions to the development of the business department of Shaanxi County Branch.

Three. Existing shortcomings and future plans

In one year's work, although there are necessary improvements and achievements, there are still shortcomings. For example, there are not many creative work ideas, and individual work is not perfect. We need to continue to learn more business knowledge and common sense of life to expand our knowledge. This needs to be improved in my future work, because I have changed my job at the moment to cope with a new job and an increasingly updated business. Only by continuous learning and improvement can I keep up with the development of ABC.

Say goodbye to the old and welcome the new, and think about the present. Over the past year, all the work has been carried out solidly and effectively, laying a solid foundation for my future work. In the new year, I will seize the opportunity, advance with victory, strive to create a scene full of vitality and the flavor of the times, and promote all my work in by going up one flight of stairs.

Summary of the bank's work in the first half of the year

Time flies, and a year flies. Looking back, with the care of the leaders of the Postal Savings Bank and the help of my colleagues, I have successfully completed various tasks through constant self-efforts. Now I will report my work in the past year and my next plan as follows:

I. Summary of work

Over the past year, I have always adhered to the principle of "work first", conscientiously implemented all the rules and regulations in the institute, worked diligently, took customer satisfaction as the purpose, thought about what customers thought and were anxious, and strived to provide standardized and high-quality services for depositors, and achieved good results.

(1) I grew up by asking questions with a clear conscience. As an old employee of the Postal Savings Bank, I have the spirit that calves are not afraid of tigers, and I am at a loss for my future career. In order to be competent in my job, I am not ashamed to ask questions, and I keep asking and learning from my colleagues in the unit, and strive to integrate myself into the protagonist as soon as possible and become an excellent employee of luntai county Postal Savings Bank. Over the past year, with the care and guidance of the unit leaders and the care and help of my colleagues, I have mastered various business skills and processes through unremitting self-study and hard study. Many things happen. Through self-study from books, practice and colleagues, I finally grew into a familiar and comfortable hand, and really grew into an employee of the Postal Savings Bank who can do his job.

My efforts paid off. Since I entered the bank, I have been recognized and trusted by leaders and colleagues, which is my great honor. I often use this as a driving force and constantly push myself. I want to work hard and be an old ox. I think so, and I do the same. At present, in the face of increasingly fierce competition in the banking market, how to win a place in the fierce market competition is a difficult problem for China's banking industry. In order to complete the work objectives and tasks, I resolutely abandoned the "small" family to care for the "big" family, entrusted my children to my parents' care, devoted myself to my work, took advantage of my interpersonal and social advantages as a local, sacrificed my personal rest time, went deep into the villages and towns' homes at night, actively promoted our products to customers, patiently explained and analyzed the advantages and disadvantages of the postal savings bank's service for them and the interests they cared about, and won their understanding and support, thus successfully completing it. Although I have no time to take care of my family and rest, I have been rewarded through my own efforts.

(3) I won a smile in my dedicated service. A good bank comes from a good service. Polite and standardized service is the requirement of social development for the service industry, and it is also the need of the survival and development of the Postal Savings Bank itself. In my mind, I always adhere to the service concept of "thinking for customers, caring for customers and thinking of customers", earnestly abide by the code of conduct of employees, achieve code of conduct, language standard and operation standard, and strive to provide real convenience for customers. The service is endless. Only by constantly surpassing and challenging ourselves can we provide customers with more satisfactory services. Through our own efforts, we will continuously improve the service level and promote business development. I have always regarded the Postal Savings Bank as my home and my customers as my relatives. I use my enthusiasm and down-to-earth work style to convey a sincere heart to my customers and win their trust and smile. In my opinion, customer satisfaction is my happiness and happiness.

(4) I feel happy from my dedication to the road. I firmly believe that only by combining my career closely, basing myself on my job and being down-to-earth, can I realize my life value and goals. I love this job and always handle every business with a pragmatic and meticulous attitude; Always receive every customer with a natural, open-minded, cordial and sincere attitude; Always complete every task assigned with dedication and dedication. At work, I always remind myself to be kind to others. When I meet unreasonable customers, I always try to tolerate and understand others. When I get the understanding and respect of customers, I always look happy.

Second, the existing shortcomings and the direction of future efforts.

Looking back on this year, I also have some problems: first, my business study is not in place, and I lack the sense of urgency and consciousness of learning; Second, when you are tired of work, your mind will relax, which is a sign of poor self-cultivation. In view of the above problems, I will strengthen theoretical study, further improve my own quality, change my work style, strive to overcome negative emotions, improve work quality and efficiency, and cooperate with leaders and colleagues to do a better job.

Three, 20__ year work plan

In the coming year, I will persevere and strive to do better. Focusing on the goal of "customer-centered, account-based, grasping the big and not letting go of the small", we adopted the strategy of "ensuring the stability of big customers, striving for small customers and enterprising to expand new customers", making new contributions to the Postal Savings Bank and striving to do the following "four services".

(A) do a good job in good faith services to attract customers. In the fierce market competition, establish the integrity brand image of Postal Savings Bank. First of all, start from me, honest service, honest hospitality, honest storage. Through honest service, we will improve our reputation and reputation, attract more depositors, and especially strive for self-employed individuals, institutions and institutions to become our important customers.

(2) Do a good job in fine service to retain customers. It has always been my goal to serve wholeheartedly, put customers first, pay attention to details and pursue perfection. I will provide meticulous, personalized and professional services to help depositors manage their finances, think about what depositors think and worry about what depositors are in urgent need, so that depositors can truly feel meticulous service, let customers consciously stay in our bank and strive for new depositors to transfer to our bank.

(3) Do a good job of sincere service and impress customers. I will firmly grasp the historical opportunity and geographical advantage of luntai county's great development, formulate a point-to-point service strategy for special groups and specific people, and serve and influence customers with sincerity, sincerity and sincerity. Let customers truly feel that our service is real and put themselves in their shoes, and let customers be truly moved by our service and stay in our bank.

(4) Do innovative services to attract customers. I know that only service innovation can be in an invincible position in the fierce market competition. As employees of the Postal Savings Bank, we should focus on the development of the bank and the interests of customers. In the process of service, we should constantly sum up innovation, constantly explore changes, and constantly innovate through various ways and means to meet the financial needs of different groups and customers. We should consciously integrate the service concept of independent innovation into the corporate culture and brand of Postal Savings Bank, and attract more customers through innovative services and brand influence.

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