The e-Cert of Civil Administration Medical Insurance cannot be activated.

After the opening of e-Cert, the city will gradually cover the application of scanning code and mobile payment in e-Cert. Insured people can realize "one code pass" and "one code run" for medical treatment and medical insurance business only by activating the electronic medical insurance certificate.

What if the activated mobile phone number can't receive the verification code? What is the reason for "activation failed and insurance information was not found" during registration? What are the incentive policies for the activation of medical insurance e-certificate? With the problems that the insured may encounter and care about when activating the electronic medical insurance certificate, we interviewed the staff of the Municipal Medical Insurance Bureau.

● Q: Why can't I activate the electronic medical insurance certificate?

A: First of all, we must confirm that this WeChat or Alipay is registered by the insured's mobile phone number, and then we need to follow the real-name authentication process of WeChat or Alipay to activate the medical insurance e-certificate. This is also to ensure the security of citizens' accounts. Finally, we can activate it according to the prompt.

● Q: What if the activated mobile phone number does not receive the verification code?

A: The mobile phone number of the insured may have been idle and invalid when registering the insurance information, which makes it impossible to receive the verification code. The insured can modify it through the "Modify Mobile Phone Number" option bar on the activation page of WeChat medical insurance electronic certificate.

● Q: What is the reason for the "system exception 500050" when registering?

A: The error caused by the data cleaning of the National Medical Insurance Bureau may be the reason why you have applied for medical insurance cards in many places or the basic medical insurance information is incomplete. Don't worry, the Municipal Medical Insurance Bureau will organize county medical insurance service centers to verify and correct the unqualified data, and then report it to the Provincial Medical Insurance Bureau. After unified treatment, it is reported to the National Medical Insurance Bureau to generate electronic certificate. At that time, a notice will be issued through the official account of Daqing Medical Insurance WeChat, and the insured can activate their medical insurance electronic certificate.

● Q: What is the reason for "activation failed and my insurance information was not found" during registration?

A: Some new participants with incomplete basic information have not yet generated e-cert data, so they cannot activate their medical insurance e-cert temporarily. Don't worry, the municipal medical insurance service center will regularly collect the insured information and report it to the Provincial Medical Insurance Bureau, and then report it to the National Medical Insurance Bureau for centralized generation of electronic certificate. At that time, the insured person can activate his medical insurance e-certificate.

● Q: What is the white screen when setting the password?

A: The national medical insurance bureau e-certificate password setting page is not compatible with the lower version of mobile phone software, resulting in a blank screen. The latest update has solved some user problems, and the new version is being approved by the National Medical Insurance Bureau. The problem can be solved after the update.

● Q: How to feed back the wrong questions?

A: Electronic certificate medical insurance is an important measure of medical reform in China. At present, more online functions are under development and construction. If you encounter other related problems in registration, activation and use, you can leave a message in the official account of "Longjiang Medical Insurance" WeChat. You can also add the micro signal "VX- Hermes" for question feedback.