Can I get a refund for WeChat appointment registration?

How to return the WeChat appointment registration?

After registration, before 0: 00 on the day of the patient's visit, just click "Personal Center" on the public platform of Beijing Medical Communication WeChat and enter "Registration Record" to return the number and refund the fee online.

If it is beyond 0: 00 on the day of treatment, you need to go to the hospital window. When returning the number, please return the number to the window before Monday to Friday morning 12:00, and return the number to the window before Monday afternoon 16:30. On Saturday and Sunday morning 12:00, return the number to the window for refund, and in the afternoon 15:00, return the number to the window for refund. /kloc-the registration fee will be refunded within 0/0 working days, and the registration number will not be returned or changed after the day of medical treatment.

How to make an appointment for registration?

Xiangya Hospital affiliated to Central South University (hereinafter referred to as Xiangya Hospital), Beijing Hospital of Traditional Chinese Medicine affiliated to Capital Medical University (hereinafter referred to as Beijing Hospital of Traditional Chinese Medicine), Wuhan University Stomatological Hospital, etc. Have "tested the water" WeChat appointment registration; In March, Beijing Tongren Hospital launched the "WeChat Appointment Registration" service; On April 8, Shanghai Children's Hospital launched the official micro-signal, providing the same-day appointment registration service.

An innovation of staying at home and booking registration anytime and anywhere is being staged on the WeChat platform, and this is behind the hospital's attention and investment in this service. Whether the hospital can play WeChat to make an appointment and register, and whether both doctors and patients can win-win, all need experience to draw a conclusion.

Don't be too complicated, convenience is king.

Enter "Xiangya Hospital Patient Service Center" in the search bar of WeChat address book. After choosing to pay attention, you will receive a message from the patient service center of Xiangya Hospital. Click "Read the full text" at the bottom of the message interface to directly enter the self-service appointment and registration interface. From this interface, you can see the information of doctors in all clinical departments of the hospital and the number sources that can be reserved. First-time login users need to fill in personal information to register. After registration, they can choose the department and doctor they want to make an appointment with as needed. The whole process is quick and convenient. After the appointment is successful, you can receive a message about the appointment and a reminder to cancel the appointment.

At the same time, we also searched the micro signals of two famous hospitals in Beijing. The reservation systems in these two hospitals are very complicated. In addition to routine identity verification, mobile phone binding, selecting departments and treatment types, we also need to fill in the sick information, including the sick place, sick time, checked and other symptoms. In addition, the WeChat reservation platform can't show whether the reservation department has any remaining sources, and it is impossible to know the reservation result immediately. After sending the "hand-held ID photo" and "ID photo close-up" to the first-time patient, the authentication information is correct, and the system will prompt that "the appointment registration has been submitted successfully, please wait patiently for the notice". The whole operation time needs at least 10 minutes, and the operation steps are complicated, so impatient people may not be able to handle it.

Be cautious when making an appointment with a "loophole" hospital.

According to Zhang Jianglin, director of the Patient Service Center of Xiangya Hospital, the domestic WeChat appointment registration platform is still in its initial operation stage. As a supplement to the traditional registration method, there are still some "loopholes" in the "experimental" stage of WeChat appointment registration service that need to be improved.

It is easy to pay the fee, but difficult to refund the fee: It is understood that most of the hospital's WeChat registrations are paid by WeChat. According to Zhang Jianglin, adopting online real-time payment will reduce the occurrence of "breaking an appointment" for patients to a certain extent; But at the same time, when the patient can't honor the appointment on the same day due to force majeure, the appointment can't be cancelled, the number can't be returned, and the fee can't be refunded, so it will be easy to pay the fee and difficult to refund the fee. Hospitals need to prevent disputes caused by such trifles.

What if I miss the medical number? At present, the hospital has regulations for patients who make appointments. Those who fail to get the number within the time limit will be deemed to have broken the contract, and the fee will not be refunded, and the number source will be reissued. Faced with the increasingly severe traffic in first-tier cities such as Beishangguang, it should be "reasonable" to miss the medical number. In this regard, Shanghai Children's Hospital has a new move. As long as the patient submits the magnetic card after confirming the payment to the service desk staff in front of the corresponding consulting room and re-enters the queuing system, the system will automatically postpone the call on the third day after the current number.

How does the hospital play WeChat appointment registration service?

If hospitals want to play the WeChat reservation platform and make the public become fans of the platform, they must improve the user experience. Therefore, hospitals can focus on the needs of patients and make a big fuss on this platform.

Get through the website link: Some hospitals' WeChat reservation platforms are cumbersome to operate because they are not connected with the website, which leads to the isolation of the platform. If you cooperate with a professional registered website, you will achieve great improvement in the operation process. According to insiders, it is very simple to realize this technology docking at present.

Health Management and Follow-up Reminder: In addition to the function of "appointment registration", the official WeChat of Wuhan University Stomatological Hospital also provides functions such as doctor's advice inquiry, consultation and question and answer. Users can check the doctor's advice in the "personal file" column, and those who make an appointment for follow-up will also receive a reminder message. When experts need to answer questions, they can consult through the "consultation question and answer" column.

Waiting information query: "The platform system will send information to remind patients to come to the hospital half an hour in advance," Zhang said. This is the waiting information service launched by Xiangya Hospital for patients who have made an appointment with WeChat. In addition, in order to facilitate patients' flexible arrangement of medical time, the WeChat reservation platform of Shanghai Children's Hospital has added the function of knowing the number of patients in line in real time.

Expand a variety of services: in official website, Peking University Cancer Hospital, enter the query column of the laboratory sheet and fill in the corresponding medical record number, patient ID, password and verification code to view or print the test results; This function of Beijing Electric Power Hospital is placed in "My Account". Patients who log in for the first time can register through outpatient manual number or outpatient medical record number, name, ID card and other information, so as to query the relevant test results.

In addition, in some hospitals' WeChat reservation platforms, there are also some lectures and activities in hospitals to facilitate patients to know information in time.