What is the process of booking an express delivery to pick up the goods when Taobao returns?

1. Online reservation: Taobao House-My Taobao-Bought Baby-Click "Please Return" (this button will only be displayed after the seller agrees to return the goods), jump to the return page, and click the "Make an appointment to pick up the goods by courier" button.

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Step 2: In the "Receiving Time" column, click "Please select the receiving time".

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Step 3: Choose a date and time that is convenient for you, and then click OK.

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Step 4: Click "Submit" button. Complete the online booking process.

2. If you order a courier, the courier company will pick it up, fill in the logistics number and logistics company, and submit it directly.

After the courier company picks up the goods successfully, it submits the return waybill number. The first step of re-operation: open the Taobao website-on the homepage of Taobao-My Taobao-Bought Baby-and click "Please Return". Step 2: Submit the return waybill number directly, and then "submit the return information".

3. After submitting the return information, a page will pop up, and the progress of the return refund will be changed to-waiting for the seller to receive the refund.

Special note: Taobao system will have a confirmation time of 10 days. If the seller still fails to handle it after 10, the system will automatically refund it.

Extended data:

"Worry-free return" introduction: Worry-free return service is an insurance service launched by Taobao United Insurance Company to upgrade the platform user experience, aiming at consumer return scenarios. After the consumer buys the goods marked "worry-free return" on Taobao platform, the order amount does not exceed 1600 yuan (excluding delivery freight). When the goods are in good condition, or the product has been used but the responsible party cannot be identified for quality and defects (excluding subjective reasons), the consumer can confirm the receipt after 30 days (for example, the buyer at 12:30, after the refund is successful,

Consumer information:

1. The conditions for the buyer to enjoy the "worry-free return" service are as follows:

(1) The goods purchased by consumers are goods with the service logo of "worry-free return";

(2) The order amount of goods (excluding delivery freight) is below 1600 yuan;

(3) When it is confirmed that the goods are in good condition within 30 days after receiving the goods, or the responsible party cannot be defined due to the quality and appearance defects of the goods;

(4) Consumers need to initiate a refund application based on "worry-free return" through "refund" or "after-sales application" and provide valid vouchers;

(5) If the returned goods have been well affected, consumers can no longer enjoy the "worry-free return" service in the next 30 days; If the returned goods are in good condition, there is no restriction;

References:

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