123 15 Is there a complaint fee?

No charge. 123 15 complaint hotline is a consumer complaint hotline set up by AQSIQ to help consumers solve the quality problems of goods and services. Many consumers will worry about the telephone bill when using this hotline. In fact, there is no charge for using 123 15 to complain. 123 15 complaint telephone is a public welfare hotline set up by the state to help consumers safeguard their own interests, resolve consumer disputes and promote market supervision. Therefore, the government will not charge users.

No charge. 123 15 complaint calls are made by "calling back", that is, after the consumer dials 123 15, the system will ask to leave the phone number and guarantee to call back within half an hour. In this way, consumers don't have to wait for a long time, and they don't waste a lot of time and telephone bills.

The complaint telephone number 123 15 also provides SMS complaint service. Consumers only need to send a short message to 123 15 to get help, and there will be no telephone charges.

You don't have to worry about the charges when you use the complaint telephone number 123 15. This is a public welfare hotline set up by the state to protect consumers' rights and interests. You can use it with confidence.

123 15 Is the complaint useful?

123 15 complaints are useful. In case of disputes between consumers and business operators over consumers' rights and interests, both parties can settle them privately on the principle of equality and mutual benefit. If the settlement fails, they can call 123 15 to submit it to the Consumers Association for negotiation. If negotiation fails, it may be submitted to a designated institution for arbitration. If the arbitration is still unresolved, it may bring a lawsuit to the people's court.

In summary, there is no charge. 123 15 complaint hotline is a consumer complaint hotline set up by AQSIQ to help consumers solve the quality problems of goods and services. Many consumers will worry about the telephone bill when using this hotline. In fact, there is no charge for using 123 15 to complain.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.

Twelfth consumers have the right to establish social organizations to safeguard their legitimate rights and interests.

Article 13 Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests. Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.