How to restore Amazon account after it is frozen?

How to restore the frozen Amazon account?

Once the account is frozen, many sellers will find professional foreign aid to solve it. Whether you are going into battle in person or looking for professional foreign aid, you should know that complaints are the only hope to restore your account, and it is necessary to understand the relevant requirements and methods.

1. The time Amazon leaves customers to complain is 17 days. Amazon only provides the ASIN code of the goods complained by the buyer, and does not provide specific information. Sales staff need to check ASIN code, sales history, customer feedback, etc. , and find out why the account was frozen.

2. After checking the obvious factors such as orders, feedback and notices, check other possible indicators, such as product reviews, returns, supplier background, product quality and inspection process.

3. When writing POA, make an outline and list all the important contents. Once you know the problem, make it clear to Amazon that you have understood the reason for the account freeze. If you want to unfreeze the account, you should provide practical solutions to ensure that you will not make the same mistake again, and provide corrective and preventive measures for each problem.

4. Make changes as soon as possible and tell Amazon that you have started to solve the problem. For example, starting from a small place, you can upgrade the inventory management system, and in a big way, you can change the courier companies and suppliers.

5. After clicking "Clothing Decision", you have to wait for Amazon's decision. This may take several weeks, during which you can communicate with customers, monitor various performance indicators, put the action plan into practice, and avoid being caught off guard when the results come out.

How to prevent Amazon account from being frozen?

1. Handle every official notice and warning information of Amazon in time. Don't think that other sellers can get away with it, so you can ignore these warnings. Ignoring these messages will definitely increase the risk of account freezing.

2. Find reliable suppliers. Whether your supplier is an authorized dealer, property owner or manufacturer, you should be aware of matters related to trading products. If you can't trust the existing supplier, change it quickly.

3. Mixed inventory should be jointly and severally liable, which may bring you trouble, and this risk is not worth taking; Label inventory risk is much less, which is a good choice.

4. Take seriously the indicators such as order defect rate, cancellation rate and effective tracking rate, monitor and continuously improve.

5. Constantly study buyers' comments and feedback, and always observe and be alert to Amazon's rules and policy changes. Check the product reviews to see if the inventory list needs to be modified. If the product does not match the existing list, please create a new product page.