Ordos Municipal Government Hotline

Ordos Municipal Government hotline 0477-12345. Ordos City's 12345 government service hotline (hereinafter referred to as the 12345 hotline) is an important channel for the Municipal People's Government to use modern network science and technology and rely on the development advantages of big data to accept the appeals of enterprises and the public; it is an important channel for the People's Government to contact the people, understand social conditions and public opinion, and accept It is an effective way for citizens to supervise; it is a service window for citizens to consult on politics and provide public information on government affairs to the society. ?

The 12345 hotline was officially put into operation on September 12, 2006, and nine banner districts in the city have also opened "banner district long hotlines". In January 2008, the "Ordos Mayor's Hotline and Mayor's Mailbox Management System" was put into use. By the end of December 2021, the city's long-term hotlines and 95 government service convenience hotlines scattered in departments will be integrated to achieve "handling complaints immediately" and "number one external service". The system platform has been upgraded four times since 2012. At present, it has cooperated with 9 banner districts, 4 park management committees, 34 municipal departments, 37 vertical units, enterprises and institutions, and Affiliated colleges and universities in the city, 78 Sumu towns (subdistricts) and 882 Gacha villages (communities) have been connected to the Internet, and a complete set of acceptance, transfer

handling, supervision, reply and return visit has been established. It is an integrated closed-loop mass call handling mechanism, forming a three-dimensional service network system with four-level linkage of city, banner area, Sumu township (street), and Gacha village (community), from horizontal to edge, vertical to end, and responsible step by step. ?

The 12345 hotline *** has 42 reception desks, and has successively opened the hotline number "12345", SMS number: 106900678012345, mayor's mailbox: /, WeChat public account: Ordos 12345, city creation hotline, Business hotline, fax: 0477-12345, corporate service hotline 12345-"1", key project assistance hotline 12345-"5", government affairs dishonesty complaint hotline 12345-

"6" ??and other channels Acceptance method. The business scope has expanded from public services and government services to the field of convenience services, forming a new "three-in-one" service pattern. On May 2, 2012, the 12345 hotline implemented a 24-hour manual acceptance system and responded to processing results within 3-7 working days, providing high-quality services to the general public in accordance with "standardization". ?

The city’s immediate command and dispatch center is the daily work organization that handles the 12345 hotline calls. The office currently has 72 staff. Over the years, the 12345 hotline office has been committed to improving the operating mechanism, strengthening system construction, optimizing service processes, relying on advanced office platforms, high-quality service concepts and continuous reform and innovation, so that the 12345 hotline work has made great progress. development. It has helped the masses solve a large number of practical difficulties and problems in production and life, resolved social conflicts, and maintained social harmony and stability. ?